Payment Solutions Manager

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview :

The Payment Solutions Manager is responsible for leading the organization’s back-office Payment Solutions operations team. This team supports the day-to-day operations of the credit union’s enterprise payments platform which enables members to pay SECU obligations with ACH drafts, debit cards, or alternative payment methods. Operations support includes employee and member payment inquiries and research, payment settlement and reconciliation, and exception resolution. In this role, the manager will

serve as the primary contact for the Payment Solutions department both within SECU and for external partners such as vendors and industry groups.

Essential Responsibilities :

• 25% Lead a team of payment analyst / specialist documenting procedures and providing training, coaching, and performance management
• 20% Manage daily operations to include exceptions resolution, settlement and chargeback / return account reconciliation, and system access management.
• 20% Provide first level support to Branch, Member Services Support, and Members and escalate to vendor when applicable
• 20% Partner with key stakeholders in identifying new use cases, capturing business requirements, assist with project development and execution, and production implementation and validation
• 15% Stay abreast of industry trends, best practices, compliance / rules updates, risk management, and represent SECU in vendor and industry groups.

Required Education & Experience (Knowledge, Skills, & Abilities) :

Preferred Education & Experience (Knowledge, Skills, & Abilities) :

Job Environment & Physical Requirements :

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.