Global Operations Manager

Global Operations Manager (GOM)

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Global Operations Manager (GOM) is the senior leader for integrated service delivery for Client account. This role is the primary leader responsible for evaluating end to end process review and driving operational efficiency through the account team. Accountable for managing strategic alignment and overall delivery success of Client Account deployments, optimization, transformation, and internal projects / initiatives. Primary Responsibilities The GOM will lead the development and delivery of executive level white papers. This role requires exceptional writing and editing capabilities and will coordinate input from multiple stakeholders across global regions, synthesize complex information, and transform technical content into compelling executive-level narratives. They ensure all deliverables maintain consistent messaging while meeting the highest standards of quality and strategic alignment. The GOM spearheads the development, implementation and maintenance of global account wide Standard Operating Procedures (SOPs), policies, and guidelines by establishing comprehensive operational frameworks, monitoring their effectiveness, and continuously updating to reflect emerging best practices. The GOM will be responsible as the main accountable leader for tracking, review, and progress reporting of all global projects, initiatives and actions / tasks on the account. The GOM will also maintain a strong linkage to enterprise resources and materials, and to industry best practices. It is expected that the GOM will leverage technology to enable simple and efficient processes. Furthermore, the GOM will have a strong connection to the account Analytics / BI team in order to ensure technology and analytics are smoothly integrated Prioritization and governance of all global projects / initiatives in scope Manages centralized tools, templates and processes including change control and integrated tracking and reporting across all global projects / initiatives Key Stakeholder engagement, reporting and escalation Matrixed engagement with corporate, account leadership, and all regional and service line leaders. Required Knowledge, Skills and Abilities (KSA) Proven global expertise in program, project or transition management with Six Sigma or other quality management experience Ability to lead development of creative and unique solutions Ability to work cross regionally and managed the matrixed organization Demonstrated success in ambiguous situations without compromising quality of service Ability and appropriate sense of urgency to manage conflict and issue resolution Manage by Influence - Ability to work virtually, cross-region, and network with many people Relationship Building - Ability to collaborate and communicate with the client, across the account, corporately, and within the industry. Training - training and confirming knowledge transfer is key skill. Process Management - able to facilitate and communicate to ensure decision-making. Global Initiative Management - able to frame and delegate global initiative delivery Ability to clearly state the vision of the department and our clients and then successfully translate that vision into executable steps. Results driven with the ability to translate