Customer Experience ConsultantVirtualVocations • Manchester, New Hampshire, United States
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Customer Experience Consultant
VirtualVocations • Manchester, New Hampshire, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Experience Consultant to enhance customer satisfaction and service delivery.
Key Responsibilities
Resolve customer inquiries and issues promptly while documenting cases accurately
Learn and master company products and services to assist customers effectively
Collaborate with internal and external support teams to promote additional products and services
Required Qualifications
Minimum of 1 year in customer service or a similar role
Strong background in de-escalating calls and resolving customer issues
Ability to thrive in a fast-paced environment
Basic digital literacy and technical troubleshooting skills
Adaptability to change and a team player with a growth mindset
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