eCommerce Operations - Senior ManagerThe Rockridge Group • Emeryville, CA, US

eCommerce Operations - Senior Manager

The Rockridge Group • Emeryville, CA, US

[job_card.30_days_ago]

[job_preview.job_type]

[job_card.full_time]

[job_card.job_description]

Job Description

TITLE: SENIOR MANAGER, ECOMMERCE OPERATIONS

Groundbreaking advances in synthetic biology achieved at Client X allow us to create products that are better and safer for humans and more sustainable for the planet. Client X has multiple eCommerce brands hosted on Shopify. Our eCommerce Operations team manages all of our daily eCommerce activities and constantly leads multiple initiatives that are critical to the positive online shopping experience and cost savings.

Client X’s eCommerce ecosystem consists of Shopify, custom Shopify apps, Boomi, Zendesk, NetSuite, and other third-party software.

We are hiring a leader who is passionate about building a team to deliver operational excellence. You are comfortable being an individual contributor who assumes some engineering responsibilities and hires new team members with the senior leadership together. You use data and insights to make impactful decisions and calculated risks in a fast-paced environment. You believe in and prioritize the collective success of the team and are quick to jump in, support, mentor, and coach your team members. You will also work closely with our global development teams in the EU and Asia to support new eCommerce feature releases and validate bug fixes. You have the knowledge and confidence to advise others on the best practices in operations and develop a roadmap for our future operations’ growth.

Responsibilities:

Develop, enforce, and improve eCommerce operations policies including change management, user governance, data access control, and incident management.
Ensure the eCommerce operations team follows the USA and international regulations, including Data Privacy, Sarbanes-Oxley Act, and the Americans with Disabilities Act (ADA).
Communicate with business stakeholders, collect requirements, and collaborate with overseas developers to continuously improve our eCommerce systems.
Monitor the health status of our eCommerce systems and email marketing campaign through analytics and key metrics. Immediately address any risks that impact our live operations.
Hire and develop our new engineers.
On-call for emergency operation issues.
Use your passion, skills, and wisdom to bring our digital platforms to their full potential in the best customer experience and growth for our brands.

Qualifications:

Bachelor’s degree
Ten (10+) years of related experience in technical operations.
Five (5+) years managing contractors or full-time employees.
Five (5+) years in enforcing and improving software change management in live operations.
Five (5+) years’ experience in project management in system integration.
Excellent communicator who explains technical details in nontechnical language.
Solid understanding of cybersecurity.
Demonstrated ability to work as part of a cross-functional team and willingness to take on responsibilities outside the primary job description when necessary
Assertive, adaptable, and demonstrates initiative in a fast-paced environment with competing priorities
Proficient with MS Office, Google Suite, and Jira
Experience with a 24/7 support operation.
A customer focus, a strong drive for results, and a collaborative team player
Experience with Accessible Rich Internet Applications (ARIA) is a big plus.

[job_alerts.create_a_job]

ECommerce Operations - Senior Manager • Emeryville, CA, US

[internal_linking.similar_jobs]

Commissary Bakery General Manager: Lead Operations & Growth

SusieCakes • San Francisco, CA, United States

[job_card.full_time]

An established industry player is seeking a dynamic General Manager to lead its commissary kitchen in the Bay Area.This role involves managing a vibrant team, ensuring quality production, and foste...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Marketing Operations Manager, Product-Led Growth

Brex • San Francisco, CA, United States

[job_card.full_time]

Brex is the AI-powered spend platform.We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses.Tens of ...[show_more]

[last_updated.last_updated_30] • [promoted]

E-Commerce Integration Manager (Back-End API)

Veloklub • San Francisco, CA, United States

[job_card.full_time]

E-Commerce Integration Manager (Back-End API).The E-Commerce Integration Manager will also be expected to provide technical and business analysis to ensure the APIs are delivering the desired resul...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Operations Manager

DivcoWest • San Francisco, CA, United States

[job_card.full_time]

Founded in 1993, DivcoWest is a multi‑disciplinary real estate investment firm headquartered in San Francisco, with offices in Los Angeles, Menlo Park, Cambridge, Washington DC, Austin, and New Yor...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Senior Marketing Operations Manager - Key Customer Team

DiversityJobs • Alameda, California, US

[job_card.full_time]

Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.The Senior Marketing Operations Manager - Key Customer Team leads the coo...[show_more]

[last_updated.last_updated_variable_hours] • [promoted] • [new]

Cloud Operations Manager - EC2, VPC, IAM, S3, RDS, EKS

Resiliency LLC • San Francisco, CA, United States

[job_card.full_time]

Cloud Operations Manager - EC2, VPC, IAM, S3, RDS, EKS.Cloud Operations Manager and optimize AWS infrastructure (EC2, VPC, IAM, S3, RDS, EKS) for performance, availability, and cost efficiency.Auto...[show_more]

[last_updated.last_updated_30] • [promoted]

Partner Operations Lead for Snowflake Ecosystem

RZS Recruitment • San Francisco, CA, United States

[job_card.full_time]

A recruitment agency in San Francisco is looking for a professional to manage and support their partner ecosystem.The role requires collaboration with internal teams and external partners to drive ...[show_more]

[last_updated.last_updated_30] • [promoted]

eCommerce Growth Director | Digital Sales & Strategy

GoMacro • San Francisco, CA, United States

[job_card.full_time]

A leading health and wellness company is looking for an eCommerce Sales Director to lead and grow its online sales channel.The ideal candidate will bring strategic leadership and hands-on execution...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Escrow Operations Manager

Freelancer.com • San Francisco, CA, United States

[job_card.full_time]

A fintech company in San Francisco is seeking an Escrow Manager to lead payment operations.The ideal candidate will manage daily escrow processes, ensuring compliance with regulations while supervi...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior SaaS Account Manager — Growth & Retention

Unify • San Francisco, CA, United States

[job_card.full_time]

A fast-growing tech firm in San Francisco is looking for a Senior Account Manager to drive satisfaction, retention, and growth for large customers.The ideal candidate will leverage 3+ years in Acco...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Growth-Oriented Regional Operations Leader

SunSource • San Francisco, CA, United States

[job_card.full_time]

A leading industrial services firm is seeking an Area Manager in San Francisco to oversee sales and operational performance across multiple branches.The successful candidate will manage and coach B...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Product Manager (SEO)

NerdWallet, Inc • San Francisco, CA, United States

[job_card.full_time]

At NerdWallet, we’re on a mission to bring clarity to all of life’s financial decisions and every great mission needs a team of exceptional Nerds.We’ve built an inclusive, flexible, and candid cult...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Senior Operations Manager

Transdev • San Francisco, CA, United States

[job_card.full_time]

In this role, you will serve as an integral member of the Operations Team.You will support the Operations Management team and Senior Vice President by managing, developing, and improving activities...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Senior Product Manager – Standards & Agentic Commerce

Visa • San Francisco, CA, United States

[job_card.full_time]

A leading payments technology company seeks a Senior Product Manager to lead standards strategy and cross-functional collaboration for Agentic Commerce.The successful candidate will have experience...[show_more]

[last_updated.last_updated_30] • [promoted]

Strategic FP&A Manager for Hybrid High-Growth Ecommerce

Camino Search • San Francisco, CA, United States

[job_card.full_time]

A leading recruitment firm is seeking an FP&A Manager for a rapidly growing technology-driven e-commerce company in San Francisco.This hybrid role involves leading financial planning, enhancing com...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Sales Manager, Americas

Loft Orbital • San Francisco, CA, United States

[job_card.full_time]

We are looking for someone to support the cradle-to-grave sales process from lead generation through contract negotiation for both physical and virtual payload services across both commercial and i...[show_more]

[last_updated.last_updated_variable_days] • [promoted]

Senior Growth Manager

Aarki • San Francisco, CA, United States

[job_card.full_time]

Aarki is an AI-driven company specializing in mobile advertising solutions designed to fuel revenue growth.We leverage AI to discover audiences in a privacy-first environment through trillions of c...[show_more]

[last_updated.last_updated_30] • [promoted]

Senior Revenue Strategy & Operations Manager

Mixpanel • San Francisco, CA, United States

[job_card.full_time]

Senior Revenue Strategy & Operations Manager.Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required.When everyone in the organizat...[show_more]

[last_updated.last_updated_30] • [promoted]