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Title: Sr ServiceNow Architect
Title: Sr ServiceNow ArchitectMACDILLIONS GLOBAL ENERGY • Austin, TX, US
Title : Sr ServiceNow Architect

Title : Sr ServiceNow Architect

MACDILLIONS GLOBAL ENERGY • Austin, TX, US
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  • [job_card.full_time]
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Job Description

Job Description

MACDILLIONS GLOBAL ENERGY

Now Hiring : Senior ServiceNow Architect

Client : Texas Department of Family and Protective Services (DFPS)

Location : Remote (with on-site requirements in Austin, TX as needed)

Duration : 8+ Months

Rate : $65 / hr W2 | $72 / hr C2C / 1099 (Self-Corp Only)

Work Authorization : USC / GC / GC-EAD

References Required : 3 Professional References

Experience Profile

  • 15–20 years total IT experience
  • 3–5 years operating as a true ServiceNow Architect (enterprise ownership—not just development)

Mandatory Work Conditions

Candidates must acknowledge and agree to the following before interview submission :

  • Selected candidates may be required to physically attend meetings in Austin, TX , sometimes with minimal notice.
  • Candidates currently residing outside the State of Texas may be required to relocate to Texas if selected and the offer is accepted.

    • Role Overview

    Macdillions Global Energy is supporting DFPS in the delivery and modernization of enterprise ServiceNow platforms. We are seeking a Senior ServiceNow Architect to lead architecture, design, configuration, customization, and implementation activities in alignment with industry standards and best practices.

    This role combines hands-on technical execution with strategic architectural leadership , ensuring platform integrity, security, scalability, and alignment with business objectives.

    Key Responsibilities

  • Own the overall architecture, design, implementation, and integrity of the ServiceNow platform
  • Deliver hands-on configuration, development, customization, and integrations
  • Act as a senior technical authority and provide quality assurance oversight for all deliverables
  • Architect and implement ServiceNow solutions across :

    • ITSM / ITIL

  • ITBM
  • ITOM
  • ITAM
  • SecOps
  • IRM
  • DevOps
  • Change Management
  • Lead Strategic Portfolio Management (SPM) and Project Portfolio Management (PPM) implementations
  • Develop High-Level Designs (HLDs) and detailed technical specifications
  • Design and implement :

    • Core ServiceNow application modules

  • Integrations with enterprise systems (Azure AD, SSO, MID Server, REST / SOAP, email)
  • Secure user-provisioning processes across internal and external systems
  • ServiceNow security architecture
  • Provide architectural direction for integration with custom-built, COTS, and SaaS applications
  • Participate in process flow analysis and redesign with Project Managers
  • Partner with business stakeholders to optimize workflows using ServiceNow tools
  • Ensure cross-module configurations do not negatively impact platform stability
  • Demonstrate deep understanding of ServiceNow data models, tables, and relationships
  • Perform advanced custom scripting and configuration
  • Collaborate effectively with remote and distributed teams
  • Serve as a consultative advisor , sharing best practices and architectural guidance

    • Required Skills & Qualifications

  • Hands-on ServiceNow configuration, development, and integration experience
  • Proven SPM / PPM module implementation experience
  • Expert knowledge of :

    • ITSM

  • ITBM
  • ITOM
  • ITAM
  • SecOps
  • IRM
  • DevOps
  • Change Management
  • Strong working knowledge of :

    • User Provisioning

  • Incident, Problem, Change
  • Asset Management
  • CMDB
  • Service Catalog
  • Email & Notification modules
  • Experience architecting inbound / outbound integrations using :

    • Azure Active Directory

  • Trusted Sources / SSO
  • MID Server
  • REST / SOAP APIs
  • Email integrations
  • Excellent verbal and written communication skills , including :

    • Leading ServiceNow implementations

  • Presenting to executive leadership
  • Mentoring and training junior staff

    • Preferred / Nice-to-Have

  • Enterprise and public-sector ServiceNow project experience
  • ServiceNow System Administrator and / or Implementation Specialist certification
  • Strong technical documentation skills (Design, Implementation, Configuration Plans)
  • Experience implementing core ITSM process areas :

    • User Provisioning

  • Incident
  • Problem
  • Change
  • Request Management
  • Service Catalog
  • CMDB
  • Working knowledge of Java, JavaScript, SQL

    • Apply or Refer

    Macdillions Global Energy – Recruitment Team

    jobs@macdillionsge.com

    www.macdillionsge.com

    Referrals are welcome. Qualified candidates will be contacted promptly.

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