Talent.com
Cisco Contact Center Architect
Cisco Contact Center ArchitectHAN • Troy, MI, MI
Cisco Contact Center Architect

Cisco Contact Center Architect

HAN • Troy, MI, MI
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description :

  • Lead and contribute to the overall solution designing for Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and rd party applications.
  • Optimize the contact center solution to driver organizational objectives.
  • Create architectural solution documents, LLD, HLD and define implementation phases for execution.
  • Collaborate with stakeholders to understand business requirements and design the solution documents accordingly.
  • Follow industry standards and best practices to develop an effective solution that provides high-availability and scalable solutions to support future growth strategy.
  • Work alongside the delivery team to coordinate with OEMs / vendors to streamline the implementation process.
  • Evaluate interoperability between various products, OEMs and propose accurate version to be implemented.
  • Assist the delivery team as and when they need support on design related questions.
  • Participate with delivery team to troubleshoot technical issues and provide solutions during the implementation phase.
  • Oversee quality assurance processes to identify and address any issues during the implementation phase.
  • Participate in UAT with the customer to ensure the solution meets their expectations.
  • Provide post-implementation support for ongoing issues and deliver a positive user experience.
  • Collaborate with the delivery and support team to deliver exceptional customer service and resolve technical issues effectively.

Qualifications :

  • Bachelor's degree in computer science, Information Technology, or equivalent.
  • Proven experience in solution designing of Cisco Contact Center solutions CUCM, UCCE, UCCX along with integration with NICE Quality management, Workforce Management, Outbound Dialer, IVR and rd party applications.
  • Strong understanding of contact center technologies, telephony, and rd-party application integrations.
  • Project management skills with the ability to manage multiple tasks and deadlines.
  • Excellent verbal and written communication skills and the ability to collaborate with cross-functional teams.
  • Self-motivated and capable of working independently with minimal supervision.
  • Flexibility with work timings to align with customer's working hours and project delivery timelines.
  • Certifications in Cisco Contact Center, CUCM, UCCE, UCCX or related technologies are an added advantage.
    • [job_alerts.create_a_job]

    Architect • Troy, MI, MI

    [internal_linking.similar_jobs]
    Call Center Agent (Chile)

    Call Center Agent (Chile)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Agent (Mexico)

    Call Center Agent (Mexico)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Agent (Dominican Republic)

    Call Center Agent (Dominican Republic)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Duties and responsibilities include managing a whole lot of incoming and outgoing calls in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Agent (Paraguay)

    Call Center Agent (Paraguay)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Team Lead

    Call Center Team Lead

    LanceSoft • Detroit, MI, US
    [job_card.full_time]
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily as stated below (The requirements listed below are representative of the knowledge, skill,...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Services Manager - Detroit (On-site 3x)

    Client Services Manager - Detroit (On-site 3x)

    Doxim • Detroit, MI, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Client Services Manager Job Definition In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account,...[show_more]
    [last_updated.last_updated_30]
    Call Center Agent (Guatemala)

    Call Center Agent (Guatemala)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Duties and responsibilities include managing a whole lot of incoming and outgoing calls in ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    NCC • Detroit, MI, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    About NCC At NCC, we’re driven by a mission to simplify, secure, and elevate the automotive credit experience.Complete Credit, a credit-driven retailing platform, empowers dealerships to acce...[show_more]
    [last_updated.last_updated_1_day]
    Business Development Center Associate

    Business Development Center Associate

    Ed Rinke Chevrolet Buick GMC • Center Line, MI, United States
    [job_card.full_time]
    Business Development Center Associate at Ed Rinke Chevrolet Buick GMC is a full-time hourly customer service position.The individual in this role has the responsibility of acting as the customer’s ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Oracle CX Cloud Implementation Consultant - Manager

    Oracle CX Cloud Implementation Consultant - Manager

    PwC • Detroit, MI, United States
    [job_card.full_time]
    At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.These individuals ana...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Architect

    Architect

    Hello Innovation • Detroit, MI, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    ABOUT US Working at Hello Innovation is more than just a job.It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the wa...[show_more]
    [last_updated.last_updated_30]
    Call Center Agent (Colombia)

    Call Center Agent (Colombia)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Deal Desk Analyst, Pricing

    Deal Desk Analyst, Pricing

    OneStream Software • Rochester, MI, United States
    [job_card.full_time]
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. OneStream Software is looking for a Deal Desk Analyst, ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Azure Cloud Architect

    Azure Cloud Architect

    Purple Drive • Detroit, MI, Michigan, USA
    [job_card.full_time]
    Microsoft Azure - 10+ years experience Role Description : Experience with all aspects of setting up Application Architecture in...[show_more]
    [last_updated.last_updated_variable_days]
    Solution Architect

    Solution Architect

    TradeJobsWorkForce • 48307 Rochester Hills, MI, US
    [job_card.full_time]
    Solution Architect Job Duties : Responsible for assisting in the establishment of an IT Architect...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Client Success Manager

    Client Success Manager

    TradeJobsWorkForce • 48306 Rochester Hills, MI, US
    [job_card.full_time]
    Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Call Center Agent (Costa Rica)

    Call Center Agent (Costa Rica)

    24 Hours Group • Detroit, MI, US
    [job_card.full_time]
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Deal Desk Manager, Renewals

    Deal Desk Manager, Renewals

    OneStream Software • Rochester, MI, United States
    [job_card.full_time]
    Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.Vision, Medical, Life, Dental, 401K. The Renewals Team focuses on facilitating contract rene...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]