Crew Helper/ Technician

Crew Helper/Technician

Reporting to the Crew Chief/Lead Technician, the Crew Helper/Technician will be responsible for conducting various general cleaning services at assigned commercial client sites.

Duties & Responsibilities

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Duties

• Perform assigned cleaning services carefully, promptly, and efficiently
• Assist Crew Leader with any additional cleaning/restoration duties as directed
• Arrive at the office as per the scheduled time(s) to prepare for daily appointments
• Resolve any production, mechanical and scheduling difficulties encountered
• Handle and maintain equipment, supplies, vehicles and products assigned and report any equipment malfunction promptly to the Production Manager
• Arrive to work sites / customer homes on a timely basis and report any changes to schedule immediately to the Crew Chief/Lead Technician
• Provide customers with estimates for proposed work when required
• Process payments for completed job assignments, and/or confirm any alternative arrangements already made with the customer
• Report any customer problem or any damage to customers property the same day in which it occurred the Crew Chief/Lead Technician
• Facilitate completion of customers satisfaction card with references when services have been successfully delivered
• Market services to neighbours of existing clients to increase awareness and clientele
• Complete daily timecard in accordance to policies and procedures
• Maintain cleanliness and orderliness of assigned vehicle
• Perform regular maintenance on equipment used including truck mount and portable use equipment
• Prepare truck with materials and equipment for use the following day
• Attend weekly meetings with production team and contribute ideas to the improvement of ServiceMaster in areas related to production, sales and supervision
• Develop and maintain skills in cleaning and restoration services with a focus on high quality production
• Perform service as requested in the warehouse and office facilities
• Attend training workshops as required for the production team
• Help train new crew helpers/technicians in accordance with ServiceMaster standards

General

• Maintain professional conduct and appearance in all client facing activities
• Establish positive rapport with clients when possible
• Provide an exceptional level of service that exceeds the expectation of the client
• Conduct all work in accordance with company safety policies
• Adherence to all company workplace policies
• Perform other duties as may be required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

• Effective communication skills both written and verbal
• Ability to engage in conversations and deliver on cleaning instructions received from client
• Pride taken in providing clean residential and commercial services to clients
• Strong attention to detail
• Demonstrated sound work ethics
• Proven ability to build and maintain strong working relationships
• Flexible, adaptable and able to work effectively in a variety of settings
• Works well independently and in a team environment

Educational Requirements

Education Required: High School Diploma

Work Experience Requirements

Work experience required: n/a

Technical Requirements

Equipment: Vacuum cleaners, dust-aids, portable cleaning equipment, tools

Competencies

• Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
• Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behaviour effectively and tries new approach without resistance.
• Builds Trust and Respect treats people with dignity, respect, and fairness; listens to others and considers opinions and ideas; shares thoughts, feelings, and rationale for decisions made, operates with integrity.
• Customer Focus effectively meets the needs of our customers; both internal and external, builds proactive relationships, takes responsibility for customer satisfaction.
• Manages Work manages one's time and resources to ensure work is completed effectively and efficiently; effectively allocates own time to completing tasks, while leveraging available resources; stays focused and prevents distractions from work completion.
• Problem Solving develops solutions for work issues by examining root cause of issues, identifying cause and effect, and identifying potential solutions.
• Quality Standards sets standards for excellence in work and procedures to achieve high quality, productivity, and efficiencies; checks processes and tasks to ensure high quality output; takes corrective action to correct problems or notifies others of quality issues.
• Safety Awareness - identifies safety issues/problems and informs the appropriate individual when issues arise; reports unsafe working conditions; makes recommendations for correcting safety and security concerns.
• Teamwork contributes to building a positive team environment; supports successes, recognizes accomplishments; provides feedback; exhibits openness to others perspectives; balances responsibilities.

Physical Requirements

This position requires a high level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions.

By joining ServiceMaster Clean, you will be part of an industry leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

ServiceMaster Clean takes great pride in exceeding the expectations of our customers. Behind our commitment to excellence are five key attributes that define who we are and what makes us different from any other.

We are experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results.

We are committed to our customers and are guided in all we do by their needs.

We are complete and seek to provide exceptional service and engage in proactive behavior.

We are driven to pursue the highest standards and continuously improve in all aspects of our business.

We are steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction.