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Order Processing Specialist
Order Processing SpecialistAcara Solutions • Buffalo, NY
Order Processing Specialist

Order Processing Specialist

Acara Solutions • Buffalo, NY
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  • [job_card.full_time]
[job_card.job_description]

Description

Acara Solutions is seeking an Order Processing Specialist to join our client in Buffalo, NY!

T his role is the first point of contact for all internal business units, supporting order entry, processing, and resolution of complex customer requests. The ideal candidate is analytical, proactive, and adaptable, with a strong focus on customer satisfaction.

Type : Direct Hire

Schedule : Monday-Friday 8AM to 5PM, 100% onsite

Pay : Up to 26 / HR

Responsibilities :

  • Enter customer orders into the system
  • Check that pricing is correct
  • Set ship dates based on standard lead times
  • Send order confirmations
  • Inform customers of back orders or delays
  • Communicate requests to speed up orders
  • Process credits and debits for pricing issues
  • Update orders when changes are made
  • Help resolve product shortages and shipping damage issues
  • Work with the manager to handle customer concerns
  • Complete other tasks as assigned by management

Job Requirements Required Skills / Qualifications :

  • High school or equivalency; Associates degree in Business, Communications or equivalent, preferred
  • Previous customer service, inside sales, or administrative / clerical experience preferred
  • Ability to use MS-Office, MS-Outlook, and ERP business systems
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