Customer Service Assistant

Title: Customer Service Assistant

Employee Classification: Non-Student Help - Hourly

Campus: University of North Texas

Division: UNT-Enrollment Management

SubDivision-Department: UNT-Registrar

Department: UNT-Registrar-165001

Job Location: Denton

Salary: $12.00/hr.

FTE: 0.48

Retirement Eligibility: Not Retirement Eligible

About Us - Values Overview:

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The Registrar's Office provides support services to faculty, staff, students and other constituents in the areas of academic programs and degree requirements, course scheduling, enrollment, degree verification, graduation, athletic eligibility and maintenance of student academic records, as well as handles state and federal reporting.

Position Overview

The Customer Service Assistant's primary focus is to assist the Registrar's Office customer service areas.

Minimum Qualifications

Intermediate level understanding of Microsoft Office, especially excel. High School Diploma required or GED.

Knowledge, Skills and Abilities

The following knowledge, skills, and abilities are required:

Customer Service experience.
Strong analytical skills.
Intermediate proficiency in Microsoft Office including Excel and Word.
Ability to learn specific software.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties:

• Scans and links documents to Perceptive Content (imaging system) workflow for student record maintenance.
• Assists the front counter to process transcripts requests, meningitis vaccine requirements, and other transactions at the customer service counter.
• Completes special assignments, tasks and projects as directed.

Physical Requirements:

Communicating with others to exchange information.

Environmental Hazards:

No adverse environmental conditions expected.

Work Schedule:

Mon-Fri up to 19 hours per week between 8a-5p

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.