Senior Technical Support Specialist

A company is looking for a Senior Technical Support Specialist.

Key Responsibilities

Troubleshoot and diagnose complex technical issues using internal tools and SQL queries

Engage with customers and internal contacts to deliver high-quality support experiences

Serve as the primary escalation point for Tier 1 support and mentor Tier 1 staff

Required Qualifications

3+ years of experience in a SaaS technical support role

Proven technical aptitude for troubleshooting complex issues independently

Knowledge of sales and marketing tech stacks, including CRMs and integrations

Proficient in SQL with the ability to write and troubleshoot queries

High school diploma or equivalent; Associate degree or higher preferred