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Technical Business Systems Analyst (BSA)
Technical Business Systems Analyst (BSA)FundView • Lubbock, Texas, United States
Technical Business Systems Analyst (BSA)

Technical Business Systems Analyst (BSA)

FundView • Lubbock, Texas, United States
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  • [job_card.full_time]
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About the Role

FundView provides cloud-based solutions to power local governments. Our solutions are an elegant, easy-to-use suite of products that will streamline processes, simplify workload and meet the needs of citizens.

We are seeking an experienced Technical  Business Systems Analyst (BSA)  with a strong B2B SaaS background to serve as a key liaison between our Product, Customer Success, Delivery, and Customer Support teams. This individual will play a dual role in both  new customer / new feature implementations  and  internal product roadmap enhancements , ensuring our platform continuously delivers value to the cities and municipalities we serve.

This role is ideal for someone who thrives in a collaborative, fast-paced environment and has passion for enabling Customer Success and driving ongoing product improvement in a B2B SaaS environment.

Key Responsibilities

Implementation & Delivery

  • Partner with Implementation Project Managers and Product teams to support requirements discovery, solution design, and successful rollout of new customers and new product features.
  • Translate customer business needs into clear functional requirements, user stories, workflows, and acceptance criteria.
  • Participate in configuration, UAT planning and execution, and validation of new product capabilities.
  • Assist customer-facing teams in troubleshooting and resolving implementation-related issues.

Product Enhancements & Lifecycle Support

  • Engage with Product Management to gather, prioritize, and refine enhancement requests based on customer impact and business value.
  • Break down complex platform functionality into actionable requirements enabling Engineering development.
  • Partner with QA to support test case development and acceptance validation for enhancements and defect resolution.

    • Cross-Functional Process Support

  • Serve as a subject matter expert (SME) for Customer Success and Support teams, helping them understand and troubleshoot functionality for our city / municipality customers.
  • Contribute to the creation of knowledge base content, training materials, workflows, and best practices.
  • Analyze support trends to influence product improvements and reduce case volume.

    • Systems & Tools :

  • Extensive experience with  Microsoft 365 / Microsoft Office Suite .
  • Deep experience with process mapping tools (e.g. Lucidchart, Visio)
  • Familiarity with project management / workflow tools (e.g. Jira, MS Project) to manage assigned tasks, workflows, timelines, etc.

    • Required Qualifications

  • 3-5+ years  of experience as a BSA, Business Analyst or similar role in  B2B  SaaS environment.
  • Hands-on experience with :

    • Managing multiple client implementations and internal product enhancement projects simultaneously.

  • Customer Success and / or Customer Support organizations
  • Familiarity with  SaaS implementation methodologies and   data migration concepts .
  • Deep skills in requirements gathering, process mapping, and writing user stories / acceptance criteria.
  • Proven ability to  collaborate across Product, Delivery, and customer-facing teams .
  • Technical and analytical curiosity with strong problem-solving skills.
  • MUST be located in the US within CST or EST time zone.

    • Preferred Qualifications

  • Experience with  Public Sector SaaS  platforms / companies, especially platforms enabling operational services for municipalities (e.g. utility billing, municipal court, and financial ERP).
  • Experience with  workflow-based or configuration-driven platforms .
  • Background working with Agile or Rapid Application Development software delivery teams.
  • Hands-on experience with  Microsoft Dynamics 365  (ideally the Project Operations module).
  • Experience with the application of AI Automation / Tools.

    • You'll Excel in This Role If You…

  • Have a customer-obsessed mindset with  strong empathy for end users .
  • Are detail-oriented with a passion for continuous improvement.
  • Are an excellent communicator who can  translate between business and technical contexts .
  • Are passionate about developing & improving processes, not just managing them.
  • Are  comfortable navigating ambiguity  and driving clarity.

    • Why Join Us

    At FundView, we're passionate about delivering innovative solutions to help our clients in the public sector achieve their goals. You'll join a growing, highly collaborative team where your work directly impacts customer success and product evolution.

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