IT Service Desk

Responsibilities

:

• Provide exceptional phone-based support, triaging and resolving issues efficiently

• Log and track all incidents using a call tracking system

• Investigate, diagnose, and resolve hardware/software problems

• Support enterprise-level systems with professionalism and urgency

• Educate end-users and provide detailed, accurate documentation

• Maintain high first call resolution rates and meet service KPIs

Qualifications:

• 2–5 years of technical support experience in a fast-paced environment

• Strong communication and customer service skills

• High school diploma or GED required

• Proven ability to troubleshoot issues and provide timely solutions

• Ability to work independently and under pressure

• Flexibility to work variable shifts as needed