CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

The purpose of this position is to interact with internal and external customers to provide information in response to inquiries about accounts, orders, products, and services.

Essential Functions and Key Responsibilities:

• Communicates with customers by phone or in person and receive orders.
• Performs order entry by keying purchase information into the computer program.
• Handles and resolves customer complaints and billing issues.
• Acts as liaison between customers, sales group, and manufacturing facility.
• Assists customers with the pricing of standard materials.
• May solicit sales of new or additional products.
• Other duties may be assigned.

Qualifications and Skill Requirements:

• High school diploma or general education degree (GED) plus 2 years of customer service experience, preferably in the glazing industry.
• Be vigilant about safety.
• Quality-conscious, oriented to excellence.

At YKK AP America Inc., base pay is only part of our total compensation package and is determined within a range. The base pay range for this role is between $33,289 - $56,590 and will depend on your skills, qualifications, and experience.

YKK AP America Inc. is an Equal Opportunity Employer committed to an inclusive workforce. YKK AP America Inc. is committed to working with and providing reasonable accommodations to job applicants with physical or mental disabilities. Employment with YKK AP America Inc. is conditioned upon successfully completing a criminal background check and a negative drug test consistent with state and federal law.