Bilingual Customer Service Rep, Irving TX

Bilingual Customer Service Specialist (ON SITE - Irving, TX)-LATE SHIFT (11AM-8PM)

Agility 360 is searching for experienced Bilingual (English and Spanish) Customer Service Specialist for a 3-month contract role with our client in the DFW area. This position will be on-site in Irving, TX.

JOB SUMMARY

The Bilingual Customer Service Specialist is responsible for handling inbound calls from customers or third parties regarding all general servicing questions, as well as outbound calls. The position is responsible for using verbal and interpersonal skills to provide excellent customer service and knowledgeable responses to resolve customer calls.

ESSENTIAL JOB FUNCTIONS

• Compares and evaluates possible customer service solutions, and decides which to recommend to customers to best meet their needs and circumstances.
• Responsible for prompt and accurate response to customer's mortgage servicing questions and concerns.
• Take payments from customers over the phone.
• Handle servicing for mortgages that may be delinquent, as well as current accounts.
• Identify financial hardships and connect borrower with their agent
• Answer general account information pertaining to mortgage loan inquiries
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer mortgage assets.
• Other duties as assigned.

EDUCATION / EXPERIENCE REQUIREMENTS

• 2 - 5 years of Customer service experience
• Minimum 1 year experience in a call center environment
• Basic computer skills
• Basic knowledge of Microsoft Office Suite such as Excel, Word
• Customer/Client Focus
• Must write/speak fluent English and Spanish
• Able to work proficiently in a fast-paced environment
• Clear and Concise Professional Communication
• Must be able to work independently, as well as team-oriented

Physical Requirements:

• Position requires all forms of dexterity/mobility which may include extended periods of sitting/standing. May occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• May be required to drive for business purposes and must hold a valid driver's license in good standing and maintain personal auto insurance in compliance with local or state requirements.
• Ability to work in a fast-paced, occasionally noisy, or distracting environment.

Details

• 3-Month Contract Role with a Growing Company
• Hiring only for late shift (11am-8pm)
• Location: On site in Irving, TX
• Pay Rate: $18 - $20 an hour (based on experience)
• Employment consideration is contingent on passing a background check
• Must be able to work one/two weekend shifts a month (8am -12pm cst)