Pharmacy Technician - Clerical

This employee is responsible for obtaining complete and accurate documentation for prescription fulfillment and billing.

• Communicates with customers for the purpose of answer questions and refilling medications and/or supplies
• Responsible for timely and accurate preparation and processing of customer orders

Job Responsibilities:

• Reviews and enters prescription and/or medical documentation to fulfill dispensing RXs and Billing RXs for pharmacy and Insurance
• Generates accurate prescriptions to be faxed to providers for approval
• responsible for accurate entry of prescriptions into the pharmacy system
• Communicates with providers the required documentation needed to complete an order an obtain RX renewal
• Verifies and confirms Medicare Part B benefits and supplemental insurance coverage as needed with Physician office and insurance companies
• Obtains pre-certifications and written insurance verifications as need
• Communicates with customers via inbound and outbound manual and/or automated calls
• Enters customer orders and information in computerized system
• Verifies and updates demographic information such as address and telephone number as well as document information
• Mails required paperwork to and gathers and submits paperwork for new and reactivated customers
• Enters and files customer documents such as billing forms as required into the EMR
• Responsible for working the Pharmacy CDR queue
• Troubleshoot issues with customers account such as tracking packages and prescription questions
• Pulls and packages appropriate equipment and/or medications to fill order
• Affixes proper prescription and barcode labels to medication boxes, handwrites any special instructions, and forwards to the filled order to the RPh for verification prior to shipment
• Stocks workstations with appropriate supplies, product, and/or equipment, and maintain a safe work environment
• Prepares packages for shipment

• Must be a self-starter who is an organized, multi-tasking, prioritizing team player with effective communication skills
• Strong phone and computer etiquette

Education and Experience:

• Graduate from an accredited high school or equivalent.
• Minimum of one-year clerical/office experiences.
• Prior medical office experience and/or Respiratory knowledge helpful.
• Education to meet state licensure requirements as directed by state of authority.
• Have Missouri Pharmacy Technician License or ability to obtain within requested time
• May operate forklift and/or pallet jack

Physical Demands:

The employee may frequently lift and/or move up to ten pounds and may occasionally lift and/or move up to twenty-five pounds.