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Chief Operating Officer
Chief Operating OfficerBeemok Hospitality • Charleston, SC, US
Chief Operating Officer

Chief Operating Officer

Beemok Hospitality • Charleston, SC, US
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  • [job_card.full_time]
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Chief Operating Officer

The Chief Operating Officer (COO) is a key executive leader responsible for driving performance and operational excellence across the Beemok Hospitality Collection (BHC) portfolio. This role ensures every property and experience reflects our commitment to world-class luxury and Charleston-rooted hospitality.

The ideal candidate is a proven hospitality leader with a track record of multi-property success, operational innovation, and brand growth in the luxury space. As a core member of the Senior Leadership Team (SLT), the COO provides vision, leadership, and hands-on management to elevate performance across hotels, restaurants, and emerging ventures.

Through strategic focus, operational discipline, and an unwavering commitment to the guest experience, the COO will help position BHC as the benchmark for modern, intentional hospitality.

Duties & Responsibilities :

Strategic Leadership :

  • Develop and implement operational strategies that enhance service quality, operational efficiency, and profitability across all BHC entities.
  • Partner closely with the President, Managing Directors, and property leadership teams to execute both short- and long-term business objectives.
  • Champion the company's mission, vision, and values, ensuring that every property reflects BHC's brand promise of authentic, elevated hospitality.
  • Drive organizational alignment, foster collaboration, and consistent standards across all hotels, clubs, parks, and food & beverage operations.
  • Oversee performance management for all property-level Managing Directors and operational leaders, ensuring accountability to BHC performance standards.

Operational Excellence & Guest Experience :

  • Establish and maintain the highest levels of service and operational quality, ensuring Forbes Five-Star standards are achieved and sustained.
  • Review operational performance metrics, guest feedback, and service audits across entities to identify opportunities for improvement and innovation.
  • Lead efforts to create distinctive, memorable guest experiences that are authentic to each property's identity while maintaining BHC's overall brand excellence.
  • Serve as a visible and approachable executive presence across all BHC properties, engaging directly with guests, colleagues, and key partners.
  • Ensure that operational initiatives are aligned with the company's commitment to personalized, anticipatory service.

    • Financial Stewardship :

  • Oversee all operational budgets and financial performance across BHC entities, ensuring profitability targets are achieved while maintaining the highest standards of service.
  • Analyze financial reports to identify trends, variances, and opportunities for revenue growth and cost optimization.
  • Collaborate with Finance, Development, and Strategy teams to align capital planning and operational investments with business objectives.
  • Ensure each property operates within approved budgets while maintaining flexibility to adapt to market dynamics.
  • Drive continuous improvement in forecasting, expense management, and operational ROI.

    • Compliance & Risk Management :

  • Ensure compliance with all legal, regulatory, and brand standards across all properties.
  • Oversee operational risk management, health and safety compliance, and crisis preparedness across the portfolio.
  • Partner with property leaders and external consultants to ensure operational readiness and risk mitigation.
  • Maintain awareness of industry trends, regulatory changes, and competitive benchmarks to proactively position BHC for success.

    • People Leadership & Culture :

  • Foster a performance-driven culture of empowerment, accountability, and continuous improvement throughout all levels of the organization.
  • Lead, mentor, and develop senior operational leaders, ensuring succession planning and leadership pipeline strength across the company.
  • Promote cross-property collaboration, best-practice sharing, and team alignment.
  • Champion BHC's values of excellence, integrity, and genuine hospitality, ensuring they are embedded in every guest and team member interaction.

    • Cross-Functional Collaboration :

  • Work closely with departments such as Sales & Marketing, Human Resources, Finance, and Development to ensure cohesive business execution.
  • Partner with the Brand and Marketing teams to ensure that operational delivery consistently supports brand storytelling and positioning.
  • Support strategic partnerships, owner relations, and key business initiatives to strengthen BHC's market leadership.

    • Required Skills & Experience :

  • Minimum of 15 years of progressive leadership experience in luxury hospitality operations, including at least 7 years in senior executive or multi-property roles.
  • Proven success managing large-scale, multi-entity hospitality portfolios with strong financial performance and guest satisfaction outcomes.
  • Deep understanding of Forbes Five-Star standards and operational excellence frameworks.
  • Bachelor's degree or equivalent experience required.
  • Demonstrated ability to lead organizational transformation and growth while maintaining cultural integrity.
  • Exceptional financial acumen, with the ability to balance strategic investment and operational profitability.
  • Strong leadership, interpersonal, and communication skills, with the ability to inspire and influence at all levels.
  • Expertise in operational technology platforms (PMS, POS, CRM) and data-driven decision-making.
  • Flexibility to travel frequently across BHC properties and work non-traditional hours as needed.

    • Physical Requirements :

  • Ability to travel regularly and move throughout diverse hospitality environments, including hotels, restaurants, and event spaces.
  • Capacity to stand, walk, and conduct on-site inspections for extended periods.
  • Occasional lifting and carrying of items up to 25 pounds.
  • Adequate vision, hearing, and mobility to effectively lead operations and ensure safety standards.
  • Ability to adapt to varying environmental conditions across multiple properties.

    • BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, gender, national origin, religion, or any other factor or characteristic protected by applicable law.

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