Charter Communications is hiring: Cust Svc Video Repair in Town of CheektowagaCharter Communications • Town of Cheektowaga, NY, United States
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Charter Communications is hiring : Cust Svc Video Repair in Town of Cheektowaga
Charter Communications • Town of Cheektowaga, NY, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Education : High school diploma or equivalent Schedule : Ability to work a variety of schedules including nights, weekends, and holidays Language : Ability to read, write, speak and understand English Experience : 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center Technical Skills : MS Office, computer skills, typing Skills : Communication, organization, time management, multi-tasking, customer service Abilities : Dependable, professional, solution-oriented, results-driven, resilient
CUSTOMER SERVICE REPRESENTATIVE $20 / HOUR
IN-OFFICE POSITION-Cheektowaga, NY
EVENING AND WEEKEND AVAILABILITY REQUIRED
Next Start Date : Monday, January 13th, 2024
Training Schedule : Sunday-Thursday 1 : 00PM-9 : 30PM
Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
Responsibilities
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
- Representing a Fortune 100 company and being the voice of Spectrum
- Troubleshooting and resolving technical issues related to cable and video services
- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
- Resolving TV inquiries while creating best-in-class customer experiences
- Working in an open, friendly environment with a supportive, energetic team
We're a large organization with bustling 24 / 7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you'll thrive inside our customer service environment.
Qualifications
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications
Preferred Qualifications
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Hiring Communication • Town of Cheektowaga, NY, United States
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