Account Director

Account Director

DataEQ uses social media and other customer feedback data to help our clients generate better CX insights, manage risk, improve conduct reporting and optimise social customer service. Data is at the heart of what we deliver, so our work requires a strong understanding of qualitative and quantitative methodologies, as well as the ability to structure data in innovative ways to address clients' business problems.

About The Role

As an Account Director, you'll report to the Head of Client Service and take ownership of a diverse portfolio of our largest clients across industries like financial services, telecoms, and retail. You'll operate independently, managing your client accounts end-to-end, from onboarding to upselling, with a focus on retention, growth, and value delivery. Your ultimate goal? Ensuring clients understand and use our data to drive better business decisions. You'll be a trusted advisor, helping clients unlock insights, improve performance, and get the most out of our tools and services. We're looking for a strategic, curious, and relationship-driven individual to join our high-performing Business Development team - someone excited by our mission and ready to grow with us. Our culture is tight-knit and built around curiosity, freedom, innovation, intellect, and results.

What You'll Be Doing Day-To-Day

Client Retention & Growth

• Own and grow a portfolio of enterprise clients
• Drive renewals and manage RFP / RFQ processes where relevant
• Build and nurture relationships across multiple levels of each client organisation
• Identify key business problems and position DataEQ's solutions accordingly
• Ensure broad and deep usage of our data across client teams and decision-makers
• Develop and execute upsell strategies with clear growth targets

Client Engagement & Delivery

Team & Internal Collaboration

What We're Looking For

Required

Desired

Why You'll Love Working With Us

If you join our team, DataEQ will support you at work and at play. We have a dynamic and inclusive company culture and we hire people who put the smarts and hearts into everything they do. We are a fully remote company where you will have the flexibility to manage your own time because we focus on outcomes over inputs. Whilst our team is located around the world, the bulk of our team are based in Johannesburg and Cape Town, South Africa. Should you be located in one of these cities and you crave interpersonal connection, we do offer various opportunities to interact in person.

In addition to our flexible and remote working culture, we have many more reasons why you should join our team :

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