CTERA Remote File Service EngineerNTT • Plano, United States

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CTERA Remote File Service Engineer

NTT • Plano, United States

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JOB DESCRIPTION

Req ID : 338806

We are currently seeking a CTERA Remote File Service Engineer to join our team in Plano, Texas (US-TX), United States (US).

CTERA Remote File Service Engineer

Must be a US citizen or Green card holder to proceed with applying.

Overview :

We are seeking an experienced and proactive engineer to provide support for our CTERA Remote File Service deployed in AWS S3. This role is responsible for the comprehensive support and administration of the CTERA Remote File Portal Application and database, hosted on AWS EC2 with EBS storage, as well as supporting CTERA edge devices located across multiple on-premises locations. You will ensure seamless connectivity and reliable remote file access for end users, troubleshooting issues across cloud and on-prem infrastructure.

Key Responsibilities :

AWS Cloud Support :

Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances

Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution

Conduct regular maintenance, upgrades, backups, and patching of the application and database

Perform AWS resource optimization and security hardening as required

CTERA Edge Device Support :

Provide operational support for CTERA edge devices deployed in multiple on-premises environments

Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage

Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed

Support onboarding and configuration of new edge devices for end users

Connectivity & Network Support :

Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS

Troubleshoot network issues affecting file access and synchronization

Collaborate with network teams to resolve latency, throughput, or configuration challenges

End User Support :

Act as point of contact for end users and IT teams for queries or problems related to remote file access

Provide resolution to tickets involving both cloud and edge device services

Document common issues and resolutions, maintaining updated runbooks and user guides

Monitoring, Reporting, & Documentation :

Implement monitoring for cloud resources, application metrics, and edge device status

Generate reports on service performance, file access metrics, incident response, and usage

Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history

Requirements :

6+ years hands-on experience with AWS services including AWS EC2, EBS, and S3

Must have CTERA Enterprise File Services (Cloud and Edge devices) experience

Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures

Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)

Experience with monitoring tools, ticketing systems, and documentation best practices

Certification in AWS Cloud : such as AWS Certified Solutions Architect – Associate, AWS Certified SysOps Administrator - Associate, and / or an AWS Certified Developer – Associate

Highly Preferred Skills and Expectations :

AWS Certified Solutions Architect or SysOps certification

Knowledge of database administration in cloud environments

Experience with enterprise storage platforms and file services

Prior experience supporting distributed teams or multi-site infrastructure

Strong problem-solving skills and customer-oriented attitude

Bachelor’s degree in Computer Science, Information Technology, or a related field.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

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Ctera Remote File Service Engineer • Plano, United States

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