ServiceNow Developer

Job Description

The ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes. This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules. The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.

Skills Required Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies). Knowledge of ServiceNow ITSM modules : Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring. Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.

Strong understanding of ITIL practices. Excellent communication and collaboration skills. ITIL 4 Foundation or Higher Skills Preferred Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development.

Knowledge of government IT projects or large-scale enterprise environments. Strong documentation skills (workflows, configuration, solution design). Experience Required 3–5+ years of ServiceNow development experience in ITSM environments.

Hands-on experience implementing workflows and integrations in ServiceNow. Experience participating in testing, code reviews, and deployment activities. Certified ServiceNow System Administrator Experience Preferred Prior experience with Agile Methodology.

Prior experience supporting state or federal government IT modernization projects. Experience with ServiceNow development, upgrades and maintaining customizations. Experience working with cross-functional project teams, product owners, module contractors, IT leads.

Education Required Bachelor’s degree in computer science, Information Technology, or related field. 10+ years equivalent work experience may be considered in lieu of a degree. Education Preferred Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.

Certifications Required ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) – ITSM ServiceNow Certified Application Developer (CAD) Certifications Preferred (Not Required) PMI Agile Certified Practitioner (PMI-ACP) ServiceNow Certified Technical Architect (CTA) ITIL 4 Foundation Certified Professional Scrum Master (PSM)