A company is looking for a Customer Success Representative to support customers and enhance their experience with the company's products and services.
Key Responsibilities
Support customers by answering questions, providing training, and resolving issues
Document customer interactions and maintain records in Salesforce
Educate customers on new features and optimize their experience through collaboration
Required Qualifications
Detail-oriented with experience in documenting interactions in Salesforce
Ability to work in multiple systems simultaneously
Experience in asking discovery questions for potential expansion opportunities
Comfortable with remote work and maintaining a regular schedule
Preferred experience in telematics, auto-insurance, fleet management, or customer support
Customer Success Representative • Everett, Washington, United States