Operations Specialist

Operations Specialist

As an Operations Specialist, you will have the opportunity to work as part of a collaborative team responsible for supporting our network of advisors in all things related to servicing client accounts. This person will work with advisors, custodian partners as well as internal team members to accomplish a wide range of tasks such as opening new accounts, updating existing accounts, moving client funds from one custodian to another or distributing assets to clients as needed and in a timely manner. Flexibility is a key part of this role; you may be required to switch gears throughout the day to help our Regional Managers meet service level agreements, particularly during periods of high-volume spikes.

The hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Focus provides team members the flexibility to work a hybrid schedule. Our hybrid model is defined as 3 days in office work required per week, while giving team members the option to work remotely 2 days per week, or as assigned by their team leader.

Primary Responsibilities

• Have proficiency in one specialization
• Adjust focus as required to provide support to your team.
• Have a fundamental working knowledge in systems and platforms, like Salesforce, Outlook, and custodian websites
• Utilize effective communication skills with both internal and external partners
• Provide support and problem resolution to Advisors and internal teams as it pertains to new accounts, account maintenance, transfers or cashiering
• Maintain a high standard of quality control for all incoming requests
• Liaise with custodian partners and Advisors to successfully process requests
• Review requests for clarity and/or omissions prior to submission to our custodian partners
• Research and resolve issues with advisors, custodial partners, and internal teams to obtain the best possible outcome
• Remain current on trends and policy changes required by custodians due to regulatory updates
• Overtime may be required, specifically around high-volume times such as the end of a quarter and tax season.

Qualifications

• Bachelor's degree in related field and 1+ years of operations/client service experience; OR High School Diploma and 5+ years of working in financial services or related field.
• Experience working with Charles Schwab, Fidelity, or Pershing preferred
• Knowledge of CRM systems, preferably Salesforce

The annualized base pay range for this role is expected to be $50,000 - $52,000/year. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards may include an annual cash bonus and a comprehensive benefits package.