Bilingual Medical Receptionist (Central / North Austin)

Come join our team! We are hiring for a Bilingual Medical Receptionist.

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations : two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here :

Texas Health Action is seeking a Bilingual (English / Spanish) Medical Receptionist for our Central Austin Kind Clinic to answer phones and handle the day-to-day administrative tasks required to keep the clinic running smoothly. This person will attend to patients on the phone and in-person, coordinate and organize appointments and make documentation to facilitate the smooth running of the healthcare environment while supporting the delivery of quality patient care.

What you would do :

Greet patients, answer incoming calls and handle inquiries

Register patients according to established protocols

Ensure patient information is accurate including billing information

Inform patients of medical office procedures and policy

Maintain and manage patient records

Move patients through appointments as scheduled

Schedule patient appointments

Report statistics as required

Manage incoming and outgoing post

Maintain stock of forms and office supplies

Ensure reception area is well maintained, neat and clean

Safeguard patient privacy and confidentiality

Complete other clerical duties and office tasks as assigned

Create processes and systems that benefit clinic flow

How you describe your skills :

Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion

You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’

You “love” what you do

You like to plan, but you are ok with plans changing and can effectively help others manage change

Excellent verbal and written communication skills

You consistently meet or beat deadlines in a fast-paced, quickly changing environment

You are able to organize daily workload by priorities

You have great attention to detail while able to see the bigger picture

You have a passion and connection to the communities we serve

You are adaptable and able to manage change

You understand when it is prudent to seek outside expertise

Your friends describe your personality as “positively contagious”

You balance People and Process

You value great benefits and a mission driven work culture

Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)

Ability to lift and carry up to 25 pounds on a regular basis.

Applicant Information :

• Submitting official transcripts, diplomas, certifications, and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement : Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Compensation :

Based on job duties and requirements, this position is in salary band 38 and has an hourly rate starting at $21.24. Initial hourly rate will be based on a hired candidate's qualifications and relevant experience.

Requirements

Your previous work life and education must include :

Your previous work life and education ideally include :

Benefits