Automotive customer service advisor

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off

About the Role:
Join M&N Absolute Auto Repair as an Automotive Customer Service Advisor, where you'll be the friendly face and voice that connects our customers with top-notch automotive care. In this dynamic role, you'll help ensure a seamless experience for our clients while contributing to a team that values excellence and customer satisfaction.

Responsibilities:

• Greet customers warmly and assess their automotive service needs.
• Provide accurate estimates and explain recommended services and repairs.
• Coordinate service appointments and manage the service workflow.
• Communicate effectively with technicians and customers regarding vehicle status.
• Handle customer inquiries and resolve any issues or concerns promptly.
• Maintain accurate records of customer interactions and service history.
• Promote additional services and products to enhance customer satisfaction.
• Ensure a clean and organized service area for an inviting customer experience.

Requirements:

• High school diploma or equivalent; automotive background is a plus.
• Proven experience in customer service, preferably in the automotive industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills and familiarity with automotive service software.
• Positive attitude and a passion for helping customers.
• Valid driver's license with a clean driving record.

About Us:
M&N Absolute Auto Repair has been serving the Everett, WA community for over a decade, providing reliable and high-quality automotive services. Our customers love us for our honest approach and commitment to excellence, while our employees appreciate a supportive work environment that fosters growth and teamwork.