Client Service Director

Overview

In this role, you'll lead a team to deliver high-quality service that aligns with Gallagher's operational standards. You'll manage and develop your team, helping them grow while ensuring productivity and performance goals are met. You'll tackle complex client issues, conduct root-cause analyses, and implement solutions that make a lasting impact. By collaborating across teams, you'll drive service improvements and support key sales initiatives, all while fostering a culture of growth and excellence. How you'll make an impact Here's what you'll bring to the role: A bachelor's degree with 6+ years of client service or claims management experience, or a high school diploma/GED with 11+ years of relevant experience At least 4 years of supervisory experience A Life and Health Insurance License Experience leading and developing teams, ideally in a matrix or shared services environment The ability to adapt to shifting priorities and collaborate across teams Strong interpersonal and planning skills to achieve measurable results About You Required: Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience. 3+ years supervisory experience. Life & Health licensing is required. Preferred: Demonstrates a breadth and depth of operational service delivery management expertise focused on service quality, people, process and technology. Prior experience designing and implementing. Significant experience leading and managing teams (preferably in a matrix environment) with an operational service delivery or shared services environment. Behaviors: Strong communicator at all levels #LI-PF1 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.