Customer Support Engineering

Responsibilities :

• Communicates effectively and quickly when plant Quality Concern Notifications are issued
• Ability to present status of issue resolution to plant management team
• Key interface with Quality.
• Knowledge of supplier's manufacturing process.
• Facilitator for visits from supplier's corporate office.
• Understands whether supplier is design responsible.
• Understands what parts are directed tier with Multi Party Agreements or Bailment Agreements in place.
• Knowledge of Specifications.
• Participates with Incoming Quality during investigation of emerging quality concerns
• Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
• Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
• Verifies certified stock is being used on the line
• Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
• Understands part return process for parts shipped.
• Has appropriate means to test / check parts (functional / visual)Effectively drives closure to all issues and communicates status through PCA to affected parties
• Handles disputes with IQ.
• Attends IQ meetings (if applicable)
• Supports Bi Weekly Top Supplier Meeting (if applicable)
• Supports daily Plant Quality Meetings (if applicable)
• Has knowledge of the supplier manufacturing processes & poka yokes.\Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global D, panel, etc.
• Conducts a surveillance audit in the assembly plant for ECB issues and internal assembly plant concern rejects.
• Obtain plant clean point and verifies that certified stock is being used on the line.
• Follow up with their plant contacts and ensure that Ds are send to the plants on time.
• For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
• Follow up with the supplier plant contacts and ensure that extraordinary actions / Ds are send to the plants on time.

Requirements :

Education :

We offer attractive, competitive compensation and benefits including, medical, dental, k, short-term disability, AD&D, tuition reimbursement, and more. If you take pride in your work and are committed to personal and professional success, let's talk. Please visit to learn more.

Zobility is RGBSI's workforce management and staffing division. RGBSI is a multi-national corporation headquartered in Troy, MI with branches throughout the USA, Canada, Germany, and India.