Program Manager

At A&G, we are recognized and envied for our craft and creative efficacy. Our mission is to seek and attract the most fearless talent and brave brands who want to do work that works. We believe in the power of creativity to transform brands, businesses, and communities, and we are driven by insights, imagination, and tireless collaboration. We exist to help brands be Unignorable.

In this role, you will be the day-to-day operational leader for integrated programs, responsible for driving seamless cross-functional execution and achieving client objectives. You will directly embody our core competencies by designing and maintaining operational clarity, proactively mitigating risks, and fostering a successful working dynamic for both the agency team and the client.

Craftsmanship

Continuously elevate the quality of our program execution to drive exceptional agency output and deliver an outstanding client experience.

• Own the creation and management of integrated program plans that drive seamless cross-functional execution and achieve client objectives.
• Establish and maintain a clear structure of roles, responsibilities, and cross-functional collaboration to foster clarity and operational efficiency.
• Proactively and consistently evaluate program plans and scope against client objectives and agency goals, leading optimization as priorities evolve.
• Identify risks that could affect delivery with excellence and implement mitigation plans to keep the team on track.
• Maintain laser focus on client experience. Ensure we are adding value, being proactive, listening well, and remaining responsive to their needs and the market.
• Set clear agendas for client meetings, ensure the team is prepared with necessary context, and drive to actionable next steps.
• Demonstrate financial acumen by understanding project costs, pressure-testing value, and working with finance to ensure programs operate profitably.

Curiosity

Proactively explore the evolving landscape through the lens of our agency teams, clients, and craft to make our contributions and the work stronger.

• Deeply understand your primary audiences – your clients and your agency teams. Strive to know the client's dynamics and adapt your plan around them.
• Quickly learn the client's business and never stop being curious about it. Understand their business, personal, and team's success metrics, the larger business category, and competitive landscape.
• Know clients as people. Understand what motivates them, what they care about, and what worries them.
• Roll up your sleeves with strategy partners to contribute to briefs and insights that reflect the business and specific client knowledge you have.
• Identify opportunities to warm the door with clients for big ideas and recognize potential for account growth, cross-sell, and upsell.
• Invest in understanding your agency team's drivers and adapt your management approach to empower their success.
• Cultivate a continuous improvement mindset by accounting for regular team reflection throughout your programs to drive future growth.
• Play a crucial role in championing great ideas and developing actionable strategies to bring them to life, balancing risk with potential benefits.

Creativity

A problem solver to the core, you'll constantly seek new approaches to strengthen your work and our teams.

• Identify challenges, formulate, and implement solutions drawing on the expertise and input of cross-functional partners.
• Relentlessly remove roadblocks that prevent the team from doing their best work.
• Identify areas where innovation is needed and embrace change by integrating/experimenting with new approaches that set A&G apart.

Culture

Be an A&G ambassador by championing culture, collaboration, A&G work, and adhering to processes.

• Work effectively across disciplines leveraging open communication and mutual respect to do great work.
• Proactively seek ways to contribute to the success of your team and the agency beyond assigned tasks.
• Actively promote, support, and exemplify the agency's vision, values, and goals.
• Demonstrate exceptionally high emotional intelligence and lead with kindness.

What You Bring:

• 3+ years of progressive experience in Program Management, Project Management, or a similar operational role within an integrated agency environment.
• Proven track record of managing cross-functional programs from initiation through delivery.
• Demonstrated maturity, composure, and emotional resilience when navigating high-pressure situations, conflict, or scope challenges, consistently modeling a proactive, solution-oriented mindset for the team.
• Exceptional interpersonal skills and conflict resolution abilities, with a proven aptitude for reading team dynamics, building trust, and adapting communication style to foster a healthy, inclusive, and productive cross-functional environment.
• Expertise in establishing operational structures, resource management, and risk mitigation planning.
• Excellent communication, leadership, and conflict resolution skills.
• Proficiency in project management tools (e.g., Asana) and Google Workspace (Docs, Sheets, Slides).

Why A&G?

• Join a vibrant team that values creativity, innovation, and making a positive impact.
• Work with a diverse range of clients across industries such as Travel, Tourism, Healthcare, Financial Services, Restaurants, Retail, Food & Beverage, Higher Education, Economic Development and Clean Energy/Sustainability.
• Be part of a culture that encourages continuous learning, professional growth, and having fun while doing great work.
• Collaborate with a team driven by insights, imagination, and tireless collaboration to create inventive brand experiences that evoke emotion, spur action, and create impact.
• Help brands and people transform into the best version of themselves so they can live their purpose each day and have a positive impact on the world.

If you're ready to take your career to the next level and contribute to transforming brands, businesses, and communities, we'd love to hear from you. Apply today and let's create something amazing together.

A&G is a fiercely independent agency in the cities where independence was born, Boston & Philadelphia. Innovation & culture drive its success.

A&G is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer.