Automotive Service Advisor

• Oversee service orders and ensure that customers receive prompt and courteous service.
• Provide customer support, whether by phone or in person, to assure the customer does not get mishandled.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Reinforce company policies and adheres to company standards.
• Maintain good working relationship with other employees.

Qualifications

• Organized and friendly personality
• Time management skills
• Maintain communication with your customers
• Professional, well-groomed personal appearance
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Must have a valid driver's license and clean driving record
• Ability to pass a drug test