AWH Client Relations Manager

Client Relations Manager Front Desk + Patient Growth

Location: Indianapolis, IN

Job Type: Full-Time, On-Site

Pay: $55,000 $67,000 per year

Schedule: MondayFriday (standard business hours; occasional evening/weekend events 1 small event per month and 1 larger event per quarter)

Benefits: Full and comprehensive benefits package

Be Part of a Leading Women's Wellness & Hormone Health Clinic

Ageless Women's Health is the sister company of Ageless Men's Health, one of the nation's leading providers of Testosterone Replacement Therapy (TRT). We bring the same proven care model to women, with a focus on Hormone Replacement Therapy (HRT) and modern wellness solutions that support women through every stage of life. Rather than a traditional primary care clinic, we focus on helping women feel their best through hormone replacement therapy, IV nutrient therapy, vitamin injections (like B12 + immunity boosters), and essential services such as birth control management, pap smears, and routine wellness screenings. We're redefining proactive, personalized care and we're looking for someone who wants to grow with us.

We're hiring a Client Relations Manager for our Indianapolis location an energetic, patient-focused professional who thrives at the front desk and is passionate about both service and wellness.

What You'll Do:

As the first point of contact in the clinic, you'll be responsible for:

• Front Desk & Patient Coordination
• Greet and check in patients by name with warmth and professionalism
• Manage appointment scheduling, check-out, and payment collection
• Assist with insurance verification and documentation
• Follow up on unpaid balances and billing questions
• Client Relationship & Retention
• Build strong relationships with patients to support return visits
• Conduct follow-ups to keep patients engaged in their wellness plans
• Maintain a high level of customer service and care
• Sales & Community Outreach
• Respond to new patient leads from phone, web forms, and email
• Schedule consultations and convert leads into appointments
• Recommend additional services that align with patient goals, such as HRT, IV therapy, or vitamin boosters
• Attend local events (e.g., women's wellness expos, boutique gyms, networking events) to promote clinic services and drive new patient interest

What We're Looking For:

Must-Have Skills

• Excellent communication and people skills
• Experience in customer service, sales, or front-desk coordination
• Strong organization and attention to detail
• Comfortable discussing payments and insurance with professionalism

Bonus if You Have

• Experience in a wellness, med spa, or healthcare clinic
• Community outreach or event experience
• A personal interest in women's health, wellness, or hormone therapy

Why You'll Love Working Here:

Competitive salary: $55,000$67,000 per year

Full-time, MondayFriday schedule (standard business hours; occasional evening/weekend events 1 small event per month and 1 larger event per quarter)

Comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Paid time off (PTO)
• 401(k) plan
• Tuition reimbursement
• Free and discounted services

Be part of a mission-driven, fast-growing wellness company with career advancement opportunities

Work in a positive, supportive, and energetic environment

Help Women Feel Their Best Inside and Out

If you love connecting with people, have a passion for wellness, and want to be part of a company that's transforming women's health, apply now to join Ageless Women's Health where hormone balance, wellness support, and patient connection come together to create real change.