Social Service Coordinator

Catholic Housing and Community Services

JOB TITLE: Social Service Coordinator

POSITION REPORTS TO: Senior Center Manager/Satellite Coordinator

DEPARTMENT: CHCS Senior Centers

FLSA STATUS: Exempt

Primary Purpose of Job

The primary purpose of this position is to be responsible for the direct and indirect provision of social services offered at the senior center.

Essential Job Functions

· Provide comprehensive social services to center participants and consumers living in the community. This may include but is not limited to, information and referral, intake, assessment, case planning, and follow up.

In special circumstances, when indicated, make home visits to check on the participant’s status, follow up on family issues, or determine appropriateness for center participation.

· Obtain information to determine consumer eligibility and assist in making application for entitlement programs and benefits.

· Directly provide, or coordinate, registration of center consumers and assessment of strengths, social service needs (i.e., nutrition/food insecurity, transportation, etc), and other circumstances which may facilitate or impede healthy aging.

· Provides supportive individual or group counseling to consumers and their families.

· Evaluates consumers for assistance with transportation and completes required documentation to facilitate services.

· Maintains and updates consumer files, contact/attendance logs, and supporting documentation in compliance with CHCS and PCA requirements and professional standards.

· Utilize PCA Client tracking database, COMPASS, and other software to facilitate work.

· Develops and maintains a resource file for referring consumers to services in the community.

· Coordinates the provision of social services with the Senior Center Manager and Program Coordinator. This may include but it not limited to mental health services, legal services, registration for and receipt of supplemental food programs, transportation. etc.

Provision of services may occur through programming at the center, virtual/online services to consumers, phone contact with consumers (e.g., wellness calls), and other means as appropriate.

· Prepare and distribute materials (e.g., flyers, newsletter pages, posters) to inform consumers about the availability of services, benefits, etc. relevant to their circumstances.

• Participate in outreach activities as assigned by the Senior Center Manager, including but not limited to, making presentations to groups and providers in the center’s geographic service area.

· Recruit, train, and supervise senior center volunteers and student interns, as assigned by the Senior Center Manager.

· Develop and maintain a good working rapport with interdepartmental personnel, other departments and partners of the program to assure that all services and activities can be adequately maintained to meet the needs of consumers.

· Attend, participate in, and complete continuing educational programs designed to keep the Social Service Coordinator abreast of new resources, providers, services, and changes in the profession.

· Comply with current senior center operational requirements as outlined by CHCS, PCA, the State Department on Aging, local Department of Health, and other relevant stakeholders.

Other Job Functions

• Responsible to be knowledgeable and to implement the Mission and Philosophy of the Archdiocese and organization within the scope of responsibility.
• Adheres to established policies and procedures for Catholic Human Services at all times.
• Treat all consumers/clients/participants, staff, volunteers, visitors, and community partners with dignity and respect.
• Attend meetings, trainings, and events, as needed/assigned, to facilitate communication, collaboration, and overall quality of service.
• Remain current with Archdiocesan priorities, current legislation, professional literature, and practice standards to ensure quality outcomes.
• Articulate the priorities, procedures, and policies of Catholic Human Services and the organizations under its umbrella to various audiences and respond to the needs of individuals, families, communities, funders and investors.
• Assist CHS divisions with other community-based projects as assigned to foster collaboration
• Provide services to a diverse community, with sensitivity to the cultural norms, traditions, preferences, etc. of consumers and other stakeholders.
• Demonstrate high standards of attendance and timeliness.
• Perform other duties as assigned by management.

Knowledge/Skills/Abilities

Education

· Minimum of a Bachelor’s Degree in Social Work or related field.

Experience/Abilities

• Minimum of one (1) year of experience in the field of aging.
• Knowledge of local community, resources, federal and state benefits programs, and their eligibility requirements.
• Ability to facilitate groups and make community presentations.
• Demonstrate high standards of tact, discretion, professionalism.

Physical Requirements (with or without the aid of mechanical devices)

• Sit, stand, bend, lift and move intermittently during work hours.
• Must be able to lift, push, pull and move equipment, supplies, etc. up to 50 pounds.

Work Environment

• Must function independently and have flexibility, personal integrity and the ability to work respectfully and effectively with participants, personnel, other agencies, community partners, vendors, and center visitors under a variety of circumstances and conditions.
• Must be able to work effectively with older adults in a community setting respectful of their dignity and right to self-determination.
• Is subject to frequent interruptions.

Language

• For some Centers, written and/or oral fluency in languages in addition to English may be required or preferred.

This job description is not intended to provide an all-inclusive listing of job activities. Incumbent may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.