Customer Service AssociateVirtualVocations • Lincoln, Nebraska, United States
Customer Service Associate
VirtualVocations • Lincoln, Nebraska, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Service Associate Representative to provide support to participants, clients, and providers regarding health benefits and claims.
Key Responsibilities
Answer inquiries from plan participants, group contacts, and providers regarding benefits and claims
Document interactions and maintain accurate records of conversations in Chronolog
Assist team members and support claim information research as needed
Required Qualifications
High school diploma or GED required
Basic computer and customer service experience
Minimum typing speed of 45 wpm
Ability to read and interpret benefit plans and insurance documents
Commitment to privacy and confidentiality standards
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