eLearning Implementation Specialist

Job Title : eLearning Implementation Specialist

Department : Online Programs

Reports To : Senior Manager College Programs

FLSA status : Exempt Full-Time Remote (Option for Part-Time)

For more than 25 years Catharsis Productions has helped create safe and respectful communities by challenging oppressive attitudes and shifting behavior. Through innovative accessible and relatable programs workshops and consulting we move the needle and strive for cultural change.

We are currently seeking a full-time remote eLearning Implementation Specialist . The eLearning Implementation Specialist will assist with the administration of the day-to-day operations for the Online Programs Department. This employee is responsible for the project management and maintenance of college and university clients on a proprietary online training platform and assisting licensed users with technical support needs.

This is a technical implementation role not a traditional help desk position. Youll be responsible for configuring complex multi-variable eLearning programs from the ground upmanaging intricate setups where every client deployment is unique. Success requires exceptional attention to detail strong technical problem-solving skills and the ability to build client relationships primarily through written communication.

HERES THE SKINNY :

The eLearning Implementation Specialist Essential Responsibilities :

• Configure and deploy approximately 100 unique eLearning program setups annually with each program containing multiple technical variables including content customization SFTP file path configuration roster formatting and uploads SSO authentication and testing and automated reporting workflows
• Build and edit programs using Articulate Storyline; publish files for internal LMS and create SCORM packages in accordance with client specifications
• Conduct quality assurance and accessibility testing on all program content and functionality
• Oversee automated reporting systems and email workflows to ensure consistent delivery
• Troubleshoot and resolve technical issues related to program setup integration failures and system configurations (Note : This is not end-user help desk support; youll be solving complex technical problems related to program implementation and system integrations)
• Build and maintain strong client relationships primarily through email communication providing clear technical explanations proactive updates and professional responsiveness throughout the implementation lifecycle
• Enter and verify data accurately in Salesforce CRM
• Perform other duties as assigned

WHAT TYPE OF EDUCATION & EXPERIENCE SHOULD YOU HAVE

QUALIFICATIONS :

To perform this job successfully an individual must be able think critically with solid technical understanding to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

TECHNICAL KNOWLEDGE & SYSTEMS

CORE COMPETENCIES & ABILITIES

PERSONAL ATTRIBUTES & WORK STYLE

WORK SCHEDULE : The role is primarily scheduled during standard business hours; however evening and weekend availability will be required at times to support program launches deadlines system issues or time sensitive needs.

WHAT THIS ROLE IS NOT

This is not a traditional end-user help desk role. You wont primarily be helping students reset passwords or troubleshoot browser issues. Instead youll be :

Think : technical architect and builder rather than customer support representative

ANYTHING ELSE

Yes. We highly value creating a company that represents diversity across many lines including- race ethnicity religion sexual orientation age marital status disability gender identity sex and country of origin.

While we do demanding work about very serious topics you will be joining a small and dedicated team of people who are passionate about the work we do. We work in a supportive environment where everyones opinion is valued and we all pitch in to help one another.

SO WHATS TO LOVE ABOUT THIS GIG

Looking for Mission-driven work This is it! Our Company Mission is to change the world by producing innovative accessible and research-supported programming that challenges oppressive attitudes and shifts behavior. We are proud to have produced programming that has reduced sexual violence in many communities in the U.S. and abroad. This is a perfect position for anyone who is passionate about service and delivering a message that makes the world a better and safer place.

SALARY RANGE : $56000-$69500

BENEFITS For full-time employees we offer a comprehensive benefits package that includes medical dental and vision insurance; paid time off (PTO); and a 401(k)-retirement plan. We also offer other benefits in accordance with company policies.

Looking to hire soon!

HOW DO I APPLY

We look forward to hearing about you and what you do. Make sure your application includes :

WANT MORE DETAILS ON WHAT WE DO

Visit our website at or send an e-mail to our Human Resources department

Thank you for your interest!

Required Experience :

IC

Key Skills

Employee Orientation,Dayforce,Human Capital Management,Visio,Business Process Modeling,Process Mapping,Ceridian,Smartsheet,Salesforce,Peoplesoft,Project Management,Microsoft Project

Employment Type : Full Time

Department / Functional Area : Client Services

Experience : years

Vacancy : 1

Monthly Salary Salary : 56000 - 69500