Night Auditor - Full-Time

Job Description

Job Description

NIGHT AUDITOR

Join Our Team as a Night Auditor at the Tru by Hilton Wilmington Wrightsville Beach!

At Parks Hospitality Group , we are looking for a reliable and detail-oriented Night Auditor to oversee the hotel’s overnight operations. In this role, you will combine front desk duties with accounting responsibilities, ensuring that financial transactions are reconciled, and guest services are provided during the night shift. You will play a key role in guest satisfaction while maintaining accuracy in financial records.

What You’ll Do :

• Perform night audit duties, including reconciling all daily transactions and ensuring financial records are accurate.
• Post charges to guest accounts, such as room rates, taxes, and incidentals, ensuring correct postings.
• Process payments (cash, credit, and checks) and record them accurately.
• Generate reports for management, including financial summaries, occupancy statistics, and room revenue.
• Handle guest check-ins and check-outs during the night shift, providing exceptional service.
• Address guest inquiries and requests in a professional and efficient manner.
• Answer phone calls promptly, addressing guest inquiries and providing accurate information.
• Perform end-of-day procedures, verifying room availability, balancing accounts, and ensuring accuracy.
• Communicate important guest information or updates to management and the day shift.
• Resolve guest complaints and escalate issues to the appropriate department when necessary.

What You’ll Need :

Why You’ll Love Working Here :

About Us :

At Parks Hospitality Group, we strive for excellence in everything we do. Our team is dedicated to delivering outstanding service and creating memorable experiences for our guests. We offer a supportive and collaborative environment that promotes growth and rewards hard work.

Location :

Tru by Hilton Wilmington Wrightsville Beach | 1010 Ashes Drive, Wilmington, NC 28405