Senior Order Ops Analyst, Spectrum Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you excel at transforming complex order operations into seamless and accurate results? As a Senior Order Operations Analyst at Spectrum, you will analyze and process large, multifaceted orders while mentoring your team and driving efficiency in Service Delivery. Your expertise will ensure timely implementation and elevate the order-to-cash process, making a measurable difference in client satisfaction and overall organizational performance.

How You Will Make an Impact

• Analyze and process post-sale orders for complex products and multiple locations to ensure timely and accurate account management
• Collaborate with internal departments to maintain service level objectives and execute service implementation within client time frames
• Gather and assess data to diagnose order issues, providing recommendations and solutions to Order Operations leadership
• Engage clients to clarify order details, including contract revisions and regulatory documentation for voice services
• Identify and propose enhancements to processes, systems and tools to elevate order implementation and efficiency
• Maintain proficiency in billing processes and analyze performance metrics to drive improvements
• Mentor, train and serve as a backup to the team lead while staying informed on departmental procedures and guidelines
• Partner with local exchange carriers to resolve order issues and secure firm order confirmation for telephone number transfers

Working Conditions

What You Will Bring to Spectrum

Required Qualifications

Education

Experience

Skills

SSU309 1 2025

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet , TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.