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Livevox Developer
Livevox DeveloperAmerican IT Systems • Plano, Texas, USA
Livevox Developer

Livevox Developer

American IT Systems • Plano, Texas, USA
[job_card.variable_days_ago]
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  • [job_card.full_time]
[job_card.job_description]

Livevox Developer

Plano TX

Longterm Contract

JD for Livevox Developer :

  • Integrate LiveVoxs proactive outreach with NICE CXone : Use APIs and SDKs to integrate LiveVoxs outbound dialing automated messaging and conversational AI features into the NICE CXone platform.
  • Develop Studio scripting in NICE inContact : Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
  • Create LiveVox Designer scripts : Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
  • Integrate third-party systems : Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g. Salesforce) Snowflake or other enterprise applications.
  • Build custom API integrations : Use LiveVox and NICE APIs to create custom applications automations and connections to meet unique business requirements.

Functional and technical responsibilities

  • Design blended omnichannel workflows : Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.
  • Optimize and maintain applications : Troubleshoot debug and optimize existing scripts and integrations to improve performance enhance call center efficiency and ensure seamless operation of both platforms.
  • Manage NICE CXone features : Work with NICE CXone components including call routing intelligent virtual agents (IVAs) workforce management (WFM) and quality management (QM) tools.
  • Ensure compliance : Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).

    • Collaboration and support

  • Work with cross-functional teams : Collaborate with business analysts solution architects and contact center managers to gather requirements design solutions and ensure successful deployment.
  • Provide technical expertise : Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.
  • Create and maintain documentation : Generate detailed technical documentation for developed applications and integrations.
  • Engage in agile processes : Participate in sprint planning daily stand-ups and other agile methodologies to deliver projects in a fast-paced environment

    • Key Skills

    CCTV,Computer Science,Corporate Marketing,E Learning,Arabic English Translation

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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