Engagement Manager

Job Requirements

POSITION Engagement Manager

Who We Are:

Quest Global delivers world-class end-to-end engineering solutions by leveraging our deep industry knowledge and digital expertise. By bringing together technologies and industries, alongside the contributions of diverse individuals and their areas of expertise, we are able to solve problems better, faster. This multi-dimensional approach enables us to solve the most critical and large-scale challenges across the aerospace & defense, automotive, energy, hi-tech, healthcare, medical devices, rail and semiconductor industries.

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then we're eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skillss.

The Engagement Manager will be part of the Vertical Business Unit (VBU) and work closely with the leadership team to bring a focused approach toward addressing customers' needs and strategies. You will help Quest Global build and grow client relationships and also act as a strategic partner to your team, you will assess and provide ground intelligence on client needs and relationship.

What You will Do:

• Revenue and Profit Growth. Lead overall effort to grow revenue and profit to emerge as a key strategic partner for the account.
• Relationships. Leverage existing customer relationships with account's engineering influencers and decision makers at both executive and mid-level manager levels. Develop and expand relationships with senior and mid-level customers.
• Account Analysis, Plans and Implementation. Develop and implement in-depth analysis and strategic account planning (StrAP) for account to identify key focus areas for growth including account headcount, competitive analysis, customer needs per engineering service area, SWOT, Quest relationship summary and Quest capability gaps.
• Unsolicited Campaigns. Identify and lead unsolicited, strategic campaigns to grow the account. Leverage Quest relationships, influence customer decision makers, monitor milestones, track action item progress and lead the campaign proposal effort.
• Expand to New Locations. Develop and implement plans to enter new geographies or divisions of accounts as per the strategic account plan.
• Customer Communications. Hold quarterly or monthly customer reviews in partnership with the Delivery team and other communications per Quest process.
• Billing Rate Negotiations. Lead efforts to establish rates that leverage value pricing. Includes data gathering, analysis, proactive engagement of customer champions, pricing strategies, competitive positioning, competitor assessment, etc.
• The individual will identify customer pain points, demonstrate ability in creating long-term customer solutions and bring long-term trusted relationships, maturity, scalability, and sustainability.

What You Will Bring

• The ideal candidate must have experience in the aerospace industry, preferably with engine OEMs.
• Deep domain knowledge of the industry, with knowledge of products & lifecycle, engineering & manufacturing processes, major OEMs, major engineering services suppliers, external drivers and funding.
• Product life-cycle knowledge including, engineering processes including design, manufacturing, analysis, aftermarket, quality, fielded product support (both software & hardware) challenges related to cost, delivery, schedule, or support internal funding process including timing, influencers and approvals outsourcing processes, funding, upcoming changes and leadership
• Existing major outsourcing suppliers including SWOT and accounts' assessment of respective suppliers.
• Strong commercial skills and experience including selling process, negotiating, pricing, costing, discount structures, terms and conditions, sales strategy development, execution and sales proposal development.
• Understanding of relevant/adjacent technologies and competitor's services.
• Experience working with global remote team/ offshore delivery model environment.
• Proven ability to grow businesses profitably.
• Experience with sales and account management and in developing strategic plans.
• Experience leading cross functional teams.
• Excellent interpersonal communication skills, both verbal and written, and ability to communicate effectively at all levels.
• Results driven, high energy, self-motivated, persistent and able to work independently
• Decisive, analytical, strategic thinker.

Education

• Bachelor's Degree preferred or equivalent experience.
• Project Management Professional preferred.

Pay Range: $90,000-$115,000 year plus bonus(up to 25%)

Compensation decisions are made based on factors including experience, skills, education, and other job-related factors, in accordance with our internal pay structure. We also offer a comprehensive benefits package, including health insurance, paid time off, and retirement plan.

Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This role is considered an Hybrid position located in Windsor, CT

• You must be able to commute to and from the location with your own transportation arrangements to meet the required working hours.

Travel requirements: Due to the nature of the work, up to 20% of travel is required.

Citizenship requirement: Due to the nature of the work, U.S. citizenship is required.