Medical Receptionist

Medical Receptionist

Join our team as a Medical Receptionist at Family Medical Center in Walla Walla, WA! Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Position Highlights:

• $18.17-$22.26 DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic.
• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients.
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer.
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.
• Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.
• Reviews and responds to patients' questions in person, via phone, and patient portal systems.
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports.
• Reviews cash box receipts and reconciles cash box daily.

Qualifications:

• High School Diploma or General Education Diploma (GED).
• One year's experience as a Receptionist in a clinic preferred.
• Bilingual (English/Spanish) preferred at level 9.
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Ability to interact with patients, Providers and staff in a professional manner.
• Ability to deliver outstanding customer service.
• Basic knowledge of medical terminology desired.
• Basic knowledge of healthcare billing insurance desired.
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."