Clinical Supervisor

JOB TITLE: Clinical Supervisor
LOCATION: Cronin Hayward

Who are we?
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 offers addiction treatment with the goal of reducing substance use related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Diversity, and Quality to provide residential treatment, withdrawal management, and sobering programs to support the well-being of women, men, youth, LGBTQ, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.

This position provides leadership, support, and oversight for all elements of the clinical work at our detox program), including training & skill development, coaching, performance feedback, and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and assists Program Manager to develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position and is considered part of the program leadership team. This position will also provide direct client services, such as individual and group counseling, and crisis support.

How can you make a difference in people’s lives?
In this role, you’ll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You’ll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You’ll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.


PRIMARY ACCOUNTABILITIES & RESPONSIBILITIES:
Accountabilities: (3-5) Providing Accurate Medicine Distribution

• People Management- train, and develop a high performing team
• Client Care- ensure high level of services to clients
• Safety & Security of Staff and Clients

QA & Compliance- follows and enforces program policies and procedures

Responsibilities:
People Management

• Support PM in interviewing SUD Counselor positions.
• Provide new hire orientation and training for all staff in relation to clinical work, i.e. individual counseling, assessment, group counseling, clinical documentation and treatment planning.
• Provide ongoing feedback to relevant staff through individual clinical supervision meetings and clinical group supervision meetings.
• Develop and deliver trainings to staff and other HSI staff as needed and requested.

Resident/Beneficiary Care

• Serve as designated LPHA (Licensed Practitioner of Healing Arts) for assigned DMC-ODS clients.
• Provide on-call consultation and support for supervisees during non-regular work hours
• Ensure quality care for residents/beneficiaries consistent with regulatory standards and program policies and assist in improvement of services as needed
• Provide crisis support intervention and de-escalation of conflict as needed
• Develop knowledge of community resources related to health, mental health, finances, case management, and housing;
• Consult with clinical staff to assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist residents/beneficiaries to access outside services, as needed/assigned
• Provide direct counseling services (individual and group)
• Punctuality and attendance to perform duties as scheduled

Comply and enforce HSI’s policies and procedures

• Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
• Facilitate regular individual meetings and group meetings with supervisees, and team meetings as assigned
• Participate in regular staff meetings, clinical supervision, and trainings
• Receive, acknowledge and address resident/beneficiary complaints in a timely manner as needed
• Ensure adequate documentation of services by relevant staff,
• perform random audit of files on a monthly basis with support of Compliance Manager
• Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
• Other support and supervisory duties as assigned by the Chief Program Officer.

SUCCESS COMPETENCIES FOR POSITION:
(Competencies required to effectively perform the job) FUNCTIONAL/TECHNICAL SKILLS & KNOWLEDGE:
(Knowledge and skills required to effectively perform the job)

• Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
• Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
• Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
• Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Seeks ways to improve processes.
• Interpersonal Communication - Establishes rapport quickly and delivers communications that convey a clear understanding of the needs of different audiences: co-workers, managers, clients, clients’ families, care providers, etc. Accepts responsibility for miscommunications or misunderstandings. Listens actively and effectively: seeks first to understand.
• Demonstrate ability to engage and support clients with challenging behaviors
• Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
• Ability to work effectively both individually and as part of a diverse team.
• Experience with evidence-based practices and de-escalating clients
• Ability to communicate effective cross-functionally – knows who needs to know what.
• Able to exercise good judgment and maintain healthy boundaries with clients.
• Able to stay awake and alert during shift
• Good computer skills: word, data entry, write reports
• Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.

QUALIFICATIONS: (education and work experience)

• Required: Knowledge of effective, evidence-based, interventions with co-occurring multi-cultural, low-income population
• Required: 2+ years of experience working with individuals struggling with substance use related issues.
• Required: Completion of MA or MS in Clinical Counseling, Psychology, Marriage and Family Therapy, or a related field
• Required: Clinical License (MFT, LPCC, LCSW, or related license) or Post Degree and registered with the BBS as a Associate in counseling related field.
• Preferred: Meet BBS standards to provide clinical supervision to supervisees and sign clinical hours for BBS
• Preferred: 2+ years of experience training staff on variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy, and clinical skills
• Preferred: 2+ years of experience engaging clients in group-based activities and providing positive programming for clients
• Preferred: 2+ years of experience providing crisis intervention services in mental health treatment and/or drug and alcohol treatment facility
• Preferred: 1+ years of experience managing budgetary needs and expenses
• CPR/First Aid certification or completion within 6 months of hire
• Valid California driver’s license with a good driving record and car insurance

Compensation and Benefits
We are proud to offer a comprehensive benefits package to all full-time and part time employees over 20 hours per week.

• 100% of medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!

Salary: $85,000 - $98,000 based on experience and qualifications. Available for a full-time position.

Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org

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