Business Operations Analyst

Job Details

Description

AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today, we manufacture thousands of products, generate in excess of $2B in revenue, and employ approximately 9,000 associates worldwide. At AFL, we recognize that our associates are our greatest asset. We hire and train each individual, investing in them to ensure success in their careers. With a commitment to professional development and growth, let us connect you to your next career opportunity.

What We Offer

• Professional development, training, and tuition reimbursement programs
• Opportunities for career advancement with an industry-leading company
• Remote Office Schedule or Hybrid schedule options
• Flexible time off policy
• 401K Company match
• Excellent medical, dental, vision, and life insurance policy options

Responsibilities:

Process & Operational Management

• Document, maintain, and improve business processes, templates, and standard operating procedures that support PLM efficiency and consistency.
• Execute and manage recurring operational tasks to free PLM leadership for strategic initiatives.
• Support the rollout and adoption of new or improved systems, tools, and workflows to enhance productivity and accuracy.
• Maintain training materials and job aids for PLMs, ensuring clarity and consistency across systems and processes.

Project & Task Coordination

• Track open actions and follow up to ensure timely completion across Product Management, Engineering, and Sales.
• Manage assigned projects or workflow improvements from initiation through completion.
• Serve as an operational extension of leadership for day-to-day project execution, helping teams stay aligned and on schedule.

Data & Performance Monitoring

• Monitor performance metrics that support process improvements and PLM workload management.
• Prepare clear summary updates, presentations, dashboards, and visuals to support informed decision-making.
• Deliver accurate and timely data and insights to enhance visibility, support prioritization, and ensure accountability across multiple concurrent initiatives.

Cross-Functional Support

• Partner closely with internal teams to support key operational deliverables such as quotations, lead-time updates, customer documentation, and contract or submission requirements
• Proactively identify and communicate bottlenecks, risks, and insights for review and action.
• Support customer satisfaction initiatives by ensuring follow-through on commitments and maintaining visibility to high-priority tasks.
• Communicate proactively with stakeholders to ensure alignment, clarity of expectations, and continuity of workflow.
• Surface recurring issues or opportunities for improved process efficiency and customer experience.

Personal Qualities:

• Highly organized and detail oriented.
• Proactive and self-motivated with a strong sense of accountability.
• Collaborative mindset with the ability to work across multiple teams and functions.
• Comfortable managing multiple priorities in a fast-paced environment.
• Skilled at organizing and interpreting financial information to support operational reviews and leadership updates.

Qualifications:

• Bachelor’s degree in Business, Operations, or a related field.
• 2–4 years of experience in business operations, project coordination, or a similar role.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data visualization tools is a plus.
• Familiarity with product lifecycle management (PLM) processes and systems preferred.
• Experience creating and maintaining documentation and training materials preferred.

Working Conditions:

• Environment: Office-based work environment.
• Travel: Occasional travel (domestic or international) as needed.

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