Talent.com
Technical Support Engineer| Ebeam OR High Vacuum
Technical Support Engineer| Ebeam OR High Vacuum1000 KLA Corporation • Chandler, AZ
Technical Support Engineer| Ebeam OR High Vacuum

Technical Support Engineer| Ebeam OR High Vacuum

1000 KLA Corporation • Chandler, AZ
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Description

/ Preferred Qualifications

Key Responsibilities :

Procedure Validation & Improvement

  • Review and validate technical procedures (e.g., eSL10, eDRX1) on in-house tools prior to production deployment.
  • Ensure clarity, accuracy, and safety prioritization in Issue Correction Requests (ICRs).

ICR Lifecycle Ownership

  • Manage the end-to-end lifecycle of ICRs, from submission through resolution.
  • Coordinate tool validation, stakeholder communication, and post-release reviews.
  • ​ Escalation Handling & POA Execution

  • Lead technical escalations by identifying root causes and executing structured Plans of Action (POAs).
  • Collaborate with engineering and service teams to ensure timely resolution.
  • Cross-Regional Support & Shift Coverage

  • Participate in Follow-the-Sun (FTS) support programs, including 5x24 or 7x24 coverage models.
  • Ensure seamless handoffs and consistent customer experience across global hubs.
  • Technical Documentation & Knowledge Transfer

  • Maintain organized documentation of tool issues, fixes, and best practices.
  • Contribute to internal knowledge bases and training materials.
  • Customer Engagement & Case Intake

  • Interface with field teams and customers to intake support cases using structured engagement forms.
  • Gather detailed logs, problem statements, and target metrics for efficient troubleshooting.
  • Tool & Subsystem Expertise

  • Develop deep technical knowledge of E-Beam subsystems (e.g., TMAC, ASC, CSSI, RAID).
  • Support diagnostics and contribute to subsystem-level issue resolution.
  • Qualifications :

  • At least 5 years of semiconductor metrology tool maintenance experience.
  • Must be able to travel domestic and international of at least 30%
  • Hands-on experience in hardware and software integration, testing and troubleshooting in semiconductor wafer inspection systems is an advantage
  • Excellent data analytical and diagnostic skills
  • Good presentation and communication skills
  • Proficient with all Windows office suite applications such as Excel, PowerPoint, Power BI.
  • Preferred Qualifications :

  • Hands-on experience with E-Beam products is highly preferred.
  • High Vacuum experience preferred.
  • Basic knowledge of Electron beam microscopy.
  • Strong project management skills are a plus.
  • Minimum Qualifications

    Bachelor's level degree and related work experience of 5+ years; OR, Associate's degree and related work experience of 8+ years.

    Base Pay Range : $35.77 - $60.82 Per HourPrimary Location : USA-AZ-Chandler-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to : medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

    Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

    KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

    Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

    [job_alerts.create_a_job]

    Technical Support Engineer Ebeam OR High Vacuum • Chandler, AZ

    [internal_linking.similar_jobs]
    Technical Support Engineer

    Technical Support Engineer

    VirtualVocations • Scottsdale, Arizona, United States
    [job_card.full_time]
    A company is looking for a Technical Support Engineer - Hosting Operations to provide support for application installations, upgrades, and maintenance across hosted environments.Key Responsibilitie...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Engineer

    Customer Support Engineer

    KLA • Phoenix, AZ, United States
    [job_card.full_time]
    KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem.Virtually every electronic device in the world is produced using our technologies.No laptop, smartpho...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Customer Support Engineer-TSMC AZ

    Customer Support Engineer-TSMC AZ

    KLA Corporation • Phoenix, AZ, US
    [job_card.full_time]
    Support Engineer, Engineer, Support, Customer, Manufacturing, Technology.[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Embedded Software Engineer Avionics Geospatial Systems

    Embedded Software Engineer Avionics Geospatial Systems

    SyberJet Aircraft • Chandler, Arizona, United States
    [job_card.full_time]
    SyberJet is an up-and-coming aircraft manufacturer dedicated to pushing the boundaries of innovation and precision in the design and manufacturing of advanced aerospace systems and aircraft.Our tea...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    National Support Eng - CT

    National Support Eng - CT

    Canon USA & Affiliates • Phoenix, AZ, United States
    [job_card.full_time]
    National Support Eng - CT - req1618 • • • •OVERVIEW • • Support Service operations by utilizing technical product expertise in resolution of urgent issues, analyzing actions taken, and utilizing resul...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Advanced Engineering Technician

    Advanced Engineering Technician

    ACARA • Scottsdale, AZ, United States
    [job_card.permanent]
    Acara Solution is looking for an Advanced Engineering Technician for our client located in Scottsdale, AZ.Working with Engineering, Operations Support, and individuals in other departments, the Adv...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Area Support Engineer

    Area Support Engineer

    Dataworks Plus • Phoenix, Arizona, United States
    [job_card.full_time]
    Salary : $60,000 - 60,000 per year.I require that you are willing to travel to customer locations within Arizona and potentially nearby states. You must be capable of passing an FBI background check ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Applications & Technical Service Engineer

    Applications & Technical Service Engineer

    AGC Multi Material America, Inc. • TEMPE, AZ, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    Candidate must reside in the eastern portion of the United States AGC Multi Material America, Inc.AMMA) is a wholly owned subsidiary of AGC Inc. AMMA is a globally advanced materials company ...[show_more]
    [last_updated.last_updated_30]
    Inbound Retention Rep - High Earning Potential

    Inbound Retention Rep - High Earning Potential

    EchoStar • Maricopa, AZ, US
    [job_card.full_time]
    Are you highly competitive, motivated by results, and looking for a role where your earning potential has no limits? Our award-winning Inside Sales & Retention teams excel at driving customer d...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Technical Support

    Technical Support

    TEKsystems • Phoenix, AZ, United States
    [job_card.full_time]
    Taking calls from agents in the field, internal agents that are W2 employees and contract employees, brokers, and leaders of the agents. Types of calls : " I wrote this policy 5 days ago - why hasn't...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Technical Sales Engineer

    Technical Sales Engineer

    AB Dynamics • Phoenix, Arizona, US
    [job_card.full_time]
    [filters_job_card.quick_apply]
    This exciting business is an AIM UK listed global group and a leading designer, manufacturer and supplier of advanced testing and development solutions to the global automotive industry.Continued g...[show_more]
    [last_updated.last_updated_variable_days]
    Senior Engineer, Global Product Support

    Senior Engineer, Global Product Support

    ASM International NV Inc. • Phoenix, AZ, US
    [job_card.full_time]
    Step into a career with ASM, where cutting edge technology meets collaborative culture.For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Tier 1 Technical Support Engineer

    Tier 1 Technical Support Engineer

    Birch Hill Recruiting LLC • Phoenix, AZ, US
    [job_card.full_time]
    Tier 1 – PTC Frontline Support Technician.Location : Onsite | Phoenix, AZ.Salary : $65,000–$80,000 per year, depending on experience. Type : Full-time | W-2 | Benefits eligible.Company : Con...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    Software Technical Support Engineer (MFT / B2Bi)

    Software Technical Support Engineer (MFT / B2Bi)

    Axway • Scottsdale, AZ, United States
    [job_card.full_time]
    Software Technical Support Engineer (MFT / B2Bi).Customer Support Technical Engineer (MFT / B2Bi).Must be legally authorized to work in the U. No visa sponsorship or relocation assistance is available.W...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Technical Sales Engineer

    Technical Sales Engineer

    Contech Engineered Solutions • Phoenix, AZ, United States
    [job_card.full_time]
    Unlock Your Potential with Contech Engineered Solutions.At Contech Engineered Solutions, we are on the lookout for a dynamic. In this role, you will work closely with designers, engineering consulta...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Manager, Technical Support

    Manager, Technical Support

    Axon • Scottsdale, AZ, US
    [job_card.full_time]
    At Axon, we're on a mission to Protect Life.We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work b...[show_more]
    [last_updated.last_updated_1_day] • [promoted]
    IV Compounding IV Sterile Compounding Pharmacist | Maricopa, Arizona

    IV Compounding IV Sterile Compounding Pharmacist | Maricopa, Arizona

    RPh on the Go • Maricopa, AZ, US
    [job_card.full_time]
    A licensed Arizona pharmacist is sought for a contract-to-hire opportunity in Maricopa, AZ, offering a dynamic role that involves both non-sterile and sterile compounding responsibilities.The posit...[show_more]
    [last_updated.last_updated_1_hour] • [promoted] • [new]
    IAM Engineer

    IAM Engineer

    TEKsystems • Phoenix, AZ, United States
    [job_card.full_time]
    The IAM Automation Engineer designs and implements automation solutions to streamline identity and.This role manages provisioning workflows, supports IAM technologies,. IT and business teams, and pl...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]