Intake Coordinator-Home Health

Responsibilities

• Manages and oversees the entire Referral Quality Assurance process from referral reception until SOC visit.
• Confirms all patient information and specific needs prior to every SOC for all patients, based on their unique needs.
• Acts as a liaison between LORIAN and referral sources to obtain all the Referral Quality Assurance Check List requirements.
• Ensures that all relevant patient information is obtained in an accurate and timely manner, and is entered into HomeCare HomeBase system, when patients are referred to LORIAN by referral sources.
• Regularly collaborate with the Sales, Intake and Clinical management team in reviewing new referrals and determining any needed information for a smooth Referral Quality Assurance process.
• Provides all relevant patient information patient personal demographic, confirmed Primary Physician, emergency contacts, primary language, DME needs, Wound Care needs, Infusion needs and requirements, and all other relevant information to ensure a completed SOC visit) obtained upon referral for scanning into patient charts.
• Identify availability for scheduling of SOC visits in collaboration with the Intake Coordinator II and Schedulers.
• Calls patients Primary Physician’s office to confirm patients’ status within their practice and the Physicians willingness to be involved in the Home Health plan of care and sign orders.
• Assists in patient concerns and immediate needs of the patient and delegates to clinical staff as necessary.
• Assists in answering incoming phone calls.
• May perform other duties as assigned by management staff.

Required Education and Experience

• High School education
• One (1) to Two (2) years of customer service phone experience required.
• One (1) to Two (2) years of experience in health care, home health preferred.
• Must have professional and customer-service-driven phone skills.
• Communicates effectively with all customers, internal and external, in a constructive, goal oriented, and professional manner.
• Ability to be flexible, to follow verbal and written instructions, and to work in a team environment.
• Strong knowledge of Microsoft Office Systems Word, Excel, PowerPoint, etc.) and computerized systems in general required.
• Proficient in completing routine paperwork, Time Management, and providing appropriate follow-up as needed.

Additional Qualifications

• Must know health care terminology.
• Outstanding interpersonal relationship building.
• Strong organizational, interpersonal, and communication skills (both written and verbal)
• Working knowledge of Microsoft Office Systems ( Word, Excel, PowerPoint, etc.)
• Ability to exercise independent judgment.
• Maintains confidential patient information in accordance with privacy and security standards of the Health Insurance Portability and Accountability Act (HIPAA) and other applicable state laws.

Physical Requirements

• Ability to sit at desk for long periods of time.
• Ability to use a phone either by handset or by headset for long periods of time.
• Ability to deal effectively with high levels of stress.

Work Environment

• Office environment.
• In-office position

Equipment Used

• Standard office equipment such as computer, phone, fax, and copier.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.