Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in.
No prior experience is necessaryApply for the position today by completing the form and completing the assessment.
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Career Growth Opportunities
Take full ownership of assigned service requests from start to resolution
Proactively identify next steps without waiting to be told
Handle inbound and outbound customer service calls, emails, and texts
Accurately document all customer interactions and actions taken in the agency management system
Follow up on open items, pending carrier actions, and customer requests until completed
Manage time effectively and stay focused on assigned priorities throughout the day
Assist clients with policy changes, billing questions, cancellations, and reinstatements
Monitor late payments and cancellation notices and take appropriate action to retain customers
Cross-sell additional insurance products when appropriate and flag opportunities for sales
Communicate clearly with insurance carriers to resolve client issues
Support onboarding of new policies after sale
Maintain professionalism and accountability in all customer interactions
Active Texas Property & Casualty insurance license (required)
Ability to work independently and recognize what needs to be done without constant direction
Strong follow-through and attention to detail
Comfortable managing multiple tasks and seeing them through to completion
Prior insurance customer service experience preferred
Strong phone communication and customer service skills
Reliable, punctual, and able to stay on task without frequent redirection
Comfortable with accountability, metrics, and performance expectations
Willingness to follow established processes and documentation standards
Customer Service Representative • Arlington, TX, US
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