Client Service Manager

Job Opportunity

Supervise and direct team of insurance service professionals within designated area of responsibility. Drive success within the team through monitoring performance and productivity, coaching and mentoring teammates, and problem solving.

Essential Duties And Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Serve as subject matter expert for questions and issues related to assigned area.
2. Manage team members, including coaching, monitoring, setting goals, completing evaluations, enforcing accountability, and developing strengths to lead to success.
3. Build and maintain relationships across internal business units and third party partners.
4. Identify team challenges, provide support, and follow through to resolution.
5. Serve as "working supervisor," including completion of duties similar to those of direct reports to accomplish the goals of the team.
6. Lead and participate in project groups.
7. Identify and recommend techniques and practices to improve operational efficiencies.
8. Remain abreast of current trends in insurance in order to support creation of an evolving and future-focused delivery of service.
9. Generate and analyze reports and take appropriate action.
10. Provide support to department manager and/or senior leadership as needed.

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications:

• Bachelor's Degree or equivalent education, training and work-related experience
• Seven years of experience in insurance industry
• Insurance P&C license
• Highly effective written and verbal communication and facilitation skills
• Proven ability to act with responsiveness, urgency and professionalism in all matters while prioritizing responsibilities and proactively accomplishing goals
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:

• Supervisory experience
• Knowledge of insurance-specific systems and applications
• Industry designation such as Certified Insurance Counselor (CIC), Chartered Property & Casualty Underwriter (CPCU) and Certified Insurance Services Representative (CISR)