Server

Job Description

Job Description

Love BBQ? Love People? Join Our Crew!

Mark’s Feed Store isn’t just about serving up the best BBQ in town —it’s about creating a place where guests feel at home, and our team feels like family. We’re looking for friendly, high-energy, and BBQ-lovin’ folks to join our team!

What You’ll Be Doing :

Serving up mouthwatering BBQ with a smile

Creating legendary guest experiences (because good BBQ deserves great service)

Working as part of a fun, fast-paced team

Bringing positive vibes every shift

What We’re Looking For :

• A people-person who loves making guests feel welcome
• A team player with a great attitude
• Someone who thrives in a fast-paced environment
• A BBQ enthusiast (or at least someone willing to learn)

Why You’ll Love It Here :

Mouth Watering Benefits :

This Mark's Feed Store location is a part of Manna Inc.  Manna Inc. is an affiliate of several restaurant concepts founded in 1988 and based out of Louisville, KY.  Each Manna affiliate is a minority owned company that focuses and dedicates itself to fostering an environment of diversity and inclusion.

We established the Unity Care Fund, a charity funded by Manna and its employees to provide aid to employees in times of crisis.

Manna’s Women in Leadership Council is built on a set of core values and guiding principles that support our commitment to the ongoing development and growth of the women in our companies.

We believe in YOU! Employee development is a critical part of our business. We offer hourly employee development to our teammates and more than 50% of our managers come from the hourly ranks!

Job Description : Server at Mark’s Feed Store

Position Title : Server

Reports To : General Manager / Assistant Manager

Position Overview :

The Server at Mark’s Feed Store plays a crucial role in delivering exceptional dining experiences to guests. This position is responsible for taking customer orders, serving food and beverages, and ensuring that guests have a positive and memorable experience. Servers are expected to work efficiently, provide high-quality customer service, and maintain a clean and organized work environment. The Server also supports the overall operations of the restaurant by working collaboratively with other team members, including kitchen and management staff.

Key Responsibilities :

Customer Service :

Greet guests warmly and promptly as they arrive at the restaurant.

Present the menu, explain specials, and answer any questions about the menu or ingredients.

Take accurate food and drink orders, ensuring that all details are noted and communicated to the kitchen.

Deliver food and beverages to the correct table in a timely and professional manner.

Provide attentive and friendly service throughout the meal, ensuring that guests’ needs are met and they are satisfied with their experience.

Respond to customer inquiries, concerns, and requests with professionalism, offering solutions or escalating to management as needed.

Food & Beverage Knowledge :

Maintain a strong knowledge of the menu, including ingredients, preparation methods, and allergen information.

Upsell menu items, beverages, and special promotions to enhance the dining experience and contribute to sales goals.

Ensure that drinks, condiments, and side dishes are delivered to the table promptly and correctly.

Ensure all food and beverages are served in accordance with Mark’s Feed Store’s standards for presentation, temperature, and portion size.

Order Accuracy & Efficiency :

Accurately enter customer orders into the POS system, ensuring all items are properly communicated to the kitchen.

Double-check orders before sending them to the kitchen to avoid mistakes and ensure accuracy.

Assist in keeping food and drink orders organized, ensuring that meals are delivered to the correct tables promptly.

Handle multiple tables efficiently during busy periods, prioritizing tasks and managing time effectively.

Customer Satisfaction :

Monitor guests throughout their meal to ensure their satisfaction with both food and service.

Anticipate guest needs and offer additional items or services, such as refills or dessert, to enhance the overall experience.

Handle customer complaints or issues professionally and promptly, working to resolve problems or escalate to a manager when necessary.

Ensure a positive guest experience that encourages return visits and positive feedback.

Teamwork & Collaboration :

Work collaboratively with other servers, kitchen staff, and management to ensure efficient service and smooth restaurant operations.

Assist with bussing tables, cleaning, and resetting tables between guests to maintain a clean dining area.

Support the kitchen staff by communicating guest requests, special orders, or modifications to dishes.

Cleaning & Sanitation :

Maintain a clean and organized work area, including the server station and dining area.

Ensure that all items, such as silverware, glassware, and condiments, are clean, stocked, and ready for use.

Follow all health and safety regulations to ensure food safety, including proper handling of food and beverages.

Clean tables, chairs, and surrounding areas as needed between guests to maintain a clean dining environment.

Payment & Closing :

Present guests with their checks, process payments, and handle cash and credit card transactions accurately.

Follow the proper cash handling and tip-out procedures as established by the restaurant.

Ensure all payments are processed correctly and that any issues with the bill are resolved promptly.

Skills & Qualifications :

Customer Service : Strong interpersonal and communication skills with the ability to engage guests, listen to their needs, and provide friendly, professional service.

Multitasking : Ability to handle multiple tasks simultaneously in a fast-paced environment while maintaining high standards of service.

Teamwork : Ability to work effectively with a team, including fellow servers, kitchen staff, and management.

Attention to Detail : Ensures orders are accurate and food is delivered correctly and promptly.

Problem-Solving : Ability to address customer concerns or issues with professionalism and resolve them to ensure customer satisfaction.

Upselling : Comfortably recommending additional menu items to enhance the guest’s experience and contribute to the restaurant’s sales.

Job Requirements :

Ability to stand for extended periods (4-8+ hours) with periodic breaks.

Perform repetitive motions, including frequent use of hands and arms for tasks such as chopping, stirring, carrying, and operating equipment.

Frequent bending, stooping, squatting, stretching, twisting, and reaching above eye level.

Capability to walk up and down stairs and use a step ladder as needed.

Occasional sitting, talking, and active listening as required by the role.

Ability to lift and carry up to 50 pounds regularly as part of job duties, including but not limited to food supplies, dishware, and equipment. When handling heavier loads, employees MUST use appropriate lifting equipment and / or seek assistance from a second person.

Ability to move around the kitchen quickly and efficiently.

Compliance with food safety and sanitation regulations.

Work Environment / Job Conditions :

Flexible scheduling, including nights, weekends, and holidays.

Work in a loud, fast-paced environment.

Employees may regularly work in varying temperature zones, including hot kitchen areas with stoves, ovens, grills, and fryers, as well as cold storage areas like refrigerators and freezers.

May involve exposure to heat, noise, and cleaning chemicals in the kitchen area.

Proper personal protective equipment (PPE) and training ensure safety and comfort while handling temperature-sensitive tasks.

Awareness of temperature fluctuations and safe practices is essential for maintaining food safety standards and personal well-being.

Job duties span both indoor and outdoor settings, requiring adaptability to different environments.

Outdoor tasks may involve curbside delivery, trash maintenance, or ensuring a clean and welcoming exterior for guests.

Awareness of potential hazards such as hot surfaces, sharp objects, and wet floors.

This job description provides an overview of the responsibilities and qualifications for the Server position at Mark's. Specific duties and requirements may vary by location or role.