Client Service Manager, Personal Lines

Overview

At Gallagher, we’re more than just insurance brokers – we’re trusted advisors who help businesses and individuals protect what matters most. We’re looking for an Account Manager to join our Personal Lines team and play a key role in delivering tailored risk management solutions to our growing client base. This is your chance to build meaningful relationships with clients, collaborate with a supportive team, and grow your career in one of the fastest-growing insurance brokerages in the If you’re ready to make an impact and help people prepare for the unexpected, we’d love to hear from you. This is a hybrid role after training is completed with 3 days a week in the office and 2 days remote. How you'll make an impact As an Account Manager, you’ll be the go-to resource for our clients, ensuring their insurance needs are met with care and precision. You’ll work closely with our sales team to manage day-to-day client relationships, maintain accurate account information, and provide timely support for inquiries. Your role will involve reviewing and processing new and renewal policies, endorsements, and audits to ensure accuracy and compliance. You’ll also collaborate with insurance carriers to strengthen business relationships and deliver the best possible solutions for our clients. By staying up-to-date on industry trends and technical knowledge, you’ll help us continue to provide exceptional service and innovative solutions. Here’s what you’ll do: Build and maintain strong relationships with clients and insurance carriers. Ensure accurate and timely processing of policies, quotes, endorsements, and audits. Support client retention by addressing inquiries and reviewing accounts receivable. Leverage your insurance expertise to identify and address coverage gaps. Continuously learn and grow through training and self-directed education. About You Required: Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience. Active Producer's License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred Behaviors: A passion for helping clients and solving problems. Strong organizational skills to manage multiple accounts and tasks. The ability to explain complex insurance concepts in simple terms. A proactive approach to learning and staying current on industry trends. #LI-TW-1 #LI-Hybrid Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... **The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.