Title Document Processor

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. AFC's core business complements the other business units within the OPENLANE group of companies. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

We look ahead to the bigger picture so our customers can be prepared; We stand committed to the success of our customers.

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Tuition Reimbursement for eligible programs

We are seeking a Title Clerk with experience in title processing and automotive customer service. You will be part of our dedicated title team responsible for handling customer inquiries and ensuring accurate and timely title processing. In this role, you will have the opportunity to use your expertise in titles and customer service to deliver exceptional results. The ideal candidate will have a minimum of 2 years of experience in vehicle title processing and a strong customer-first mindset.

You have a self-starting mindset and can work independently with minimal supervision.

You possess strong written and verbal communication skills to effectively interact with customers and colleagues.

Handle incoming title issues through various channels, such as email, text, and phone calls, ensuring prompt and comprehensive responses.

Take ownership of title issues, seeing them through to completion or escalating them to the appropriate department or individual for assistance.

Experience in automotive-related customer service roles.