Job Title: Business Analyst 4, Client Agency Services Job ID: 24-04843 Location: Lansing, MI (Hybrid) Duration: 12 months with possibility of extension. Clear and concise communication skills required. Top Skills & Years of Experience Required: Experience working with multiple agencies and/or vendors and/or departments in an enterprise environment Business Understanding Identifies systemic gaps and possible solutions for continuous improvements and modernization. Excellent analytical, organizational, and problem-solving skills. Extensive experience using Azure DevOps, VISIO, MS office products Client Agency Services is looking for a Business Analyst 4 to provide excellent customer service supporting both project and work request needs. This person will have the opportunity to join inflight projects focused on implementing new IT solutions to provide increased efficiencies and public support. These IT solutions leverage current technologies and include working with subject matter experts, vendors, and the public. Key responsibilities Include being the liaison between Client and the project stakeholders, as well as providing expert facilitation and elicitation to help develop strategy and requirements for future enhancements and related work projects. In addition, as part of the overall support for Agency Partners, this person will be a critical member of the Client Agency Services Business Analyst team, participating in various related work requests and contributing to the operational activities of the BA team. The ideal candidate will possess SOM Client process experience; strong facilitator experience for requirements elicitation; experience with gap fit analysis and requirements refinement for an inflight project. Customer service and being a champion to ease Agency compliance with Client policies and practices are key performance expectations for this person. They must be able to quickly gain a working understanding of applicable constraints and enablers and help Agency Partners navigate those for the success for their projects and work requests. A common day would include attendance in various standing meetings for each of the projects, as well as those that include the BA team being able to confidently speak to current activities in each, listening to understand needs, and helping to provide input that assists in meeting the objectives of the respective meetings. In addition, related work will include preparing for and facilitating discussions with stakeholders to complete analysis and drive to consensus for requirements and priorities. Session outcomes will be captured in notes
Business Analyst 4 • Lansing, Michigan, United States
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