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Patient Services Representative
Patient Services Representativebrightview.com • Springfield, OH, United States
Patient Services Representative

Patient Services Representative

brightview.com • Springfield, OH, United States
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Overview

Join our team at BrightView Health as a Patient Services Representative and play a pivotal role in delivering exceptional patient experiences. As the first point of contact for our patients, you will contribute to creating a warm and welcoming atmosphere while ensuring a smooth and efficient in-clinic experience. Your dedication will help set our patients on the path to successful recovery with every visit.

Responsibilities

  • ADMINISTRATIVE DUTIES :

Serve as first point of contact for patient inquiries, customer services, and assisting with problem solving any patient issues.

  • Schedule and confirm patient appointments.
  • Collect point of service payments, including patient copays and other forms of patient financial responsibility.
  • COORDINATION AND COMMUNICATION :

    • Communicate with various teams both within the clinic and with central support regarding patient appointments and follow-up needs.

  • Attend required meetings / huddles and collaboration within clinic team.
  • DOCUMENTATION AND COMPLIANCE :

    • Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.

  • Familiarity with HIPAA and 42-CFR part 2 desired.

    • KNOWLEDGE SKILLS, AND ABILITIES

  • Excellent verbal and written communication skills
  • Strong customer service-centric approach to work, take initiative to offer solutions to patient inquiries.
  • Highly empathetic and compassionate to effectively support the recovery journey of BrightView's patients
  • Competent at working with a diverse population of colleagues and patients
  • Natural problem solver, looks for solutions to best meet patient needs with a sense of urgency
  • Team-player, able to work collaboratively in a multidisciplinary healthcare environment
  • Adaptable and agile within a dynamic work environment
  • Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
  • Embraces BrightView's culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements

    • Qualifications

  • EXPERIENCE
  • 2+ years of prior front desk experience preferred.
  • EDUCATION :
  • High School Diploma or equivalent

    • BRIGHTVIEW HEALTH BENEFITS AND PERKS :

  • PTO (Paid Time Off)
  • Immediately vested and eligible in 401k program with employer match.
  • Company sponsored ongoing training and certification opportunities.
  • Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.
  • Tuition Reimbursement after 1 year in related field

    • We offer competitive compensation, comprehensive benefits, and a supportive work environment dedicated to your professional growth and development.

    Ready to shape our future by bringing in top talent? Apply now and be a key player in our success!

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