Manager - Software

About SLK

SLK is a global technology services provider focused on bringing AI, intelligent automation, and analytics together to create leading-edge technology solutions for our customers through a culture of partnership, led by an evolutionary mindset. For over 20 years, we've helped organizations across diverse industries - insurance providers, financial service organizations, investment management companies, and manufacturers - reimagine their business and solve their present and future needs.

At SLK, we champion diversity and inclusion, valuing the unique perspectives and talents each individual brings. We empower specially abled talent by fostering a supportive environment that welcomes every member's abilities. Our goal is to create an innovative workspace enriched by diversity, providing reasonable accommodations to ensure everyone can contribute to our success. We invite candidates from diverse backgrounds to help us build a more inclusive future.

BASIC INFORMATION ON THE POSITION

Position Name : Manager - Software

Mandatory / Required Skills & Location

Location :

Mandatory / Required Skills :

PURPOSE OF THE ROLE

To plan & execute high quality, on-time and on-budget delivery of assigned projects.

To ensure customer satisfaction through delivery excellence.

To ensure efficacy of customer communication & reporting.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Plan and track project timelines and milestones using appropriate tools.

2. Ensure project level customer satisfaction targets are met

3. Plan & execute deliverables within schedule, cost and quality

4. Proactive communication & timely response to customers

5. Proactively manage changes in project scope, identify potential crises, and devise contingency plans

1. Estimate the resources needed to achieve project goals.

2. Plan & track direct costs of the projects

3. Plan & track utilization of resources, such as manpower, software, hardware, infrastructure etc

4. Ensure projects are executed within budget

5. Ensure accuracy & timelines of invoices

1. Ensure all projects are executed in compliance with process / quality standards of organization and according to contractual terms

2. Adherence to project contractual compliances

3. Ensure process adherence & improvements

4. Compile project MIS on a periodic basis and review with customer

5. Improve team productivity

1. Ensure the induction & assimilation of people to the projects

2. Retention, Development & career progression of team members

3. Resolve people issues and Employee satisfaction within projects

EDUCATION QUALIFICATION

• Degree : B. E / MCA
• Certifications (if any) : NA

MINIMUM EXPERIENCE REQUIRED

DOMAIN / FUNCTIONAL SKILLS