Contract Performance Manager

1. Assure SCP delivery and processes adhere to service scope and SubContractor agreement

2. Oversee meeting of all Target Performance Levels and Quality of assessments, in co-ordination with the TPL Manager

3. Enable SCPs to achieve monthly volume profile and overall contractual volumes by ensure requisite volumes are flowed through from Maximus Support Centres to SCP, and customer referrals are progressed in a timely manner by SCP

4. Ensure that Maximus and SCP delivery is complementary. Build and maintain relationships with the SCPs that foster a collaborative approach, sharing good practice and a ensuring a drive for continuous improvement across all aspects of performance

5. Support / coach under-performing supply chain partners to improve any aspect of under-performance vs. expectation, including through the formal Rectification Plan Process

6. Act as a conduit between Maximus and SCPs, providing regular performance updates, issuing of formal notifications and communications and delivery of responses

7. Demonstrates behaviour that creates a culture aligning to the Maximus values of Accountability, Compassion, Collaboration, Customer Focus, Innovation and Respect

Qualifications & Experience

Essential

• Proven leadership capability with a strong track record as a motivator of people operating both physically in teams and remotely
• Extensive experience of successfully managing performance
• Track record of successfully developing / managing senior stakeholder relationships

Desirable

Individual Competencies

Essential

Desirable

Travel requirement

Key Contacts & Relationships

Internal

External

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.

We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Minimum Salary

50,000.00

Maximum Salary

55,000.00